Sales & Customer Service Associate

Massage Envy; Roseville (CA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Paid bonuses

Commissions

Flexible schedules

Healthcare benefits

Vision & Dental

Short term disability

Life insurance

401k Matching

Paid sick time

Complimentary Membership

Skincare discounts

Employee Assistance Program

401k Matching

Job summary

Massage Envy East Roseville on Eureka Rd is hiring a friendly retail associate to support clients through the spa experience. You'll greet guests, explain services, and help them book appointments.

This role offers flexible schedules, paid bonuses, benefits, and a complimentary membership, with opportunities to grow in a caring team focused on Total Body Care.

Join our growing East Roseville team and help more people on their wellness journey.

Qualifications

• Previous retail or sales experience preferred.
• Strong math and computer skills with multitasking ability.
• Excellent people skills and guest relationship ability.
• Knowledge of massage/skin care services is a plus.

Responsibilities

• Provide outstanding customer service and make guests feel valued and understood.
• Educate clients on services and promote memberships and homecare purchases.
• Assist with scheduling, answering calls, emails, and clinic workflow.
• Help grow and retain client base through outreach.

Skills

Retail sales

Customer service

Mathematics

POS familiarity

Education

High school diploma

Tools

POS systems

Job description

Where Better Careers Begin!

Massage Envy East Roseville - 1485 Eureka Rd. G120 Roseville, CA 95661

Do you have a passion for helping others?

At the Massage Envy East Roseville franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

• Paid bonuses and commissions for sales.
• Flexible schedules that are customized to you and your lifestyle.
• Healthcare, Vision and Dental benefits.
• Short term disability, life insurance, 401k Matching, and more.
• Paid sick time - life happens, and we want to be there for you when it does.
• Complimentary Membership a free monthly session and discounted sessions throughout the month!
• Discounts on skincare products and other retail items.
• Employee Assistance Program – 24-Hour Hotline to help you manage the stress of life. Can assist with emotional well-being, financial struggles, dependent care, and much more!
• 401k Matching

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

  Culture & Support:

  • Trained leadership that is invested in YOUR success
  • Award programs (like Sales Associate of the Year)
  • A caring community that strives to celebrate individuality and share knowledge

  If you're ready to join a growing community with experienced professionals who share your same passion, we can't wait to meet you!