Sales & Customer Service Associate

TieTalent; North Carolina; On-site; Full time

Job summary

Join a dedicated team at a Massage Envy franchise in North Carolina, where you will provide exceptional customer service and help clients in their wellness journey. With competitive pay, great benefits, and a supportive work culture, this role offers the opportunity for growth and career advancement. Ideal candidates are passionate about total body care and enjoy establishing positive relationships with guests.

Benefits

Company contributed medical insurance

401(k) retirement plan after 6 months

Paid Time Off (PTO)

Discounted pet insurance

Flexible schedule

Qualifications

• Must be 18 years or older.
• Previous retail or sales experience preferred.
• General knowledge of massage and skin care services.

Responsibilities

• Provide outstanding customer service and educate clients on services.
• Promote the value of Total Body Care and sell relevant programs.
• Support clinic flow by greeting clients and scheduling services.

Skills

Customer Service

Critical Thinking

Math Skills

Computer Skills

People Skills

Multitasking

Education

High School Diploma or Equivalent

Job description

OverviewWhere Better Careers Begin!

Do you have a passion for helping others?

At the Massage Envy Oberlin franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks & Pay:

Competitive base pay of $13/ hour plus unlimited bonuses and commissions

Company contributed medical insurance for full-time team members

-Vision, Dental, Accident, Short-Term Disability, Long Term-Disability and Life insurance also available

401(k) retirement plan for all team members after 6 months of employment

Paid Time Off (PTO) for full-time team members

Discounted pet insurance through Fetch

A flexible schedule for a better work/life balance

In-depth product and service training

Employee Assistance Program available

40% off all products

Long-term career planning and advancement

Qualified Candidates:

Must be 18 years or older

Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)

Are critical thinkers with excellent math and computer skills and the ability to multitask

Have great people skills and can establish positive relationships with guests

Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

Provide outstanding customer service and help everyone feel valued and understood

Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations

Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions

Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

Trained leadership that is invested in YOUR success

Award programs (like Sales Associate of the Year)

A caring community that strives to celebrate individuality and share knowledge

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.

Salary

$13 / hourJob ID

2024-230194