Sales & Customer Service Associate

Massage Envy Franchising, LLC; Lewis Center (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Join the Massage Envy Lewis Center franchise team, where you will provide exceptional customer service, support our wellness programs, and engage with clients proactively. We offer a competitive pay structure, great benefits including healthcare, a flexible schedule, and ongoing training to help you succeed in your career journey.

Benefits

Competitive base pay

Employer-paid healthcare

Flexible schedule

Paid time off

Employee referral bonus program

Free services each month

30% off all products

Qualifications

• Previous retail or sales experience preferred.
• General knowledge of massage and skin care services.
• Ability to establish warm relationships with guests.

Responsibilities

• Provide outstanding customer service and help everyone feel valued.
• Promote the value of Total Body Care by educating clients.
• Support clinic flow by answering calls and scheduling services.

Skills

People skills

Multitasking

Customer service

Communication

Education

High school diploma or equivalent

Job description

Overview

Where Better Careers Begin!Massage Envy Lewis Center: 6497 Pullman Drive, Lewis Center, OH 43035

Do you have a passion for helping others? At the Massage Envy Lewis Center franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $15/ hour plus bonuses and commissions
• Employer-paid healthcare including dental and vision plans
• 401(k)
• Paid time off for full time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• 30% off all products

Qualified Candidates:

• Have a high school diploma or equivalent or are current students
• Previous retail or sales experience (preferred)
• Have great people skills and can establish warm relationships with guests
• Able to keep track of multiple tasks simultaneously (laundry, answering phones, checking clients in/out)
• Comfortable making phone calls to members
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach
• Light duty cleaning and laundry

Culture & Support:

• Trained leadership that is invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that strives to celebrate individuality and share knowledge

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.

Job ID

2025-240912