Sales & Customer Service Associate

Massage Envy; Kennett Square, Springfield (Chester County, IL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join an innovative team at a forward-thinking wellness franchise dedicated to helping clients achieve their health goals. This role offers a unique opportunity to engage with clients, providing exceptional customer service while promoting a holistic approach to wellness. As part of a supportive community, you'll receive comprehensive training and have access to numerous perks, including flexible scheduling and healthcare benefits. If you are passionate about wellness and eager to grow in a vibrant environment, this position is perfect for you. Embrace the chance to make a difference in people's lives while advancing your career in a rewarding setting.

Benefits

Healthcare

Matching 401(k)

Paid Time Off

Employee Referral Bonus

Employee Assistance Program

Flexible Schedule

In-depth Training

Free Monthly Service

40% Off Products

Qualifications

• High school diploma and retail or sales experience preferred.
• Strong people skills and ability to multitask effectively.

Responsibilities

• Provide outstanding customer service and support clinic flow.
• Promote Total Body Care and educate clients on services.

Skills

Customer Service

Critical Thinking

Math Skills

Computer Skills

Multitasking

People Skills

Education

High School Diploma or Equivalent

Tools

Scheduling Software

Job description

Overview

Where Better Careers Begin!Massage Envy Springfield

Do you have a passion for helping others? At the Massage Envy Springfield franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base payplus bonuses and commissions
• Healthcare
• Matching 401(k)
• Paid time off for full time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• 40% off all products

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Trained leadership that is invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that strives to celebrate individuality and share knowledge

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.

Job ID

2025-232252