Sales & Customer Service Associate

Massage Envy; Boca Raton (FL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Employee Assistance Program

Employee referral bonus program

Company sponsored Tele-Health

Massage Envy Membership

Job summary

Massage Envy is seeking team members for its Deerfield Beach/Pompano Beach area locations to provide excellent customer service and promote Total Body Care. You will greet clients, educate on services, book appointments, and support daily clinic flow while helping grow the client base.

Join a supportive team with leadership investment, incentive programs, and membership benefits. Prior experience in retail or sales and a high school diploma are preferred.

Qualifications

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred).
• Are critical thinkers with excellent math and computer skills and the ability to multitask.
• Have great people skills and can establish positive relationships with guests.
• Are supporters of total body care with a general knowledge of massage and skin care services.

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood.
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
• Help grow and retain a client base both in-person and through phone/email outreach

Skills

Customer service

Retail experience

Sales experience

People skills

Education

High school diploma or equivalent

Job description

Where Better Careers Begin!

Massage Envy Deerfield Beach: 200 S Federal Hwy, Deerfield, FL 33441

Massage Envy Spanish River: 4125 N Federal Hwy, Boca Raton, FL 33431

Do you have a passion for helping others?

At the Massage Envy Pompano Beachfranchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

• Competitive base pay of $15.5-16.5/ hour plus bonuses and commissions
• Employee Assistance Program
• Employee referral bonus program
• Company sponsored Tele-Health for all employees and employee’s household members
• Employee Massage Envy Membership including 1-hour service of your choice per month and additional services at a discounted rate

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Trained leadership that is invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that strives to celebrate individuality and share knowledge

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.