Sales Customer Experience Specialist - Evening and Overnights Shifts - Remote

Lensa; Salem (OR); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company in IT services is seeking a Sales Customer Experience Specialist for evening and overnight shifts. This remote position involves providing exceptional customer support and resolving inquiries. Ideal candidates will possess strong communication skills and the ability to work independently in a fast-paced environment.

Benefits

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k, and more)

Paid Time Off

Employee wellness and engagement programs

Qualifications

• Ability to work remotely in a virtual team environment.
• Typing speed of at least 25 wpm.
• Over 18 years old.

Responsibilities

• Provide customer support via telephone and/or Internet.
• Handle inquiries and resolve support issues.
• Troubleshoot customer problems and identify root causes.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Written communication skills

Adaptability

Education

High School Diploma or GED

Job description

Sales Customer Experience Specialist - Evening and Overnights Shifts - Remote

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Category:

Customer Service/Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of Working with TP Include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k, and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will be a key contributor in making that happen.

As the eyes and ears for our team, fielding customer inquiries and finding innovative responses, you will work in a collaborative environment. No two days will be the same. As you grow and challenge yourself, you'll discover your potential can take you anywhere.

Did you know our Chief Client Officer started her career at TP as an agent and advanced to the top of the company? At TP, the sky is the limit!

Currently, TP can only offer employment to individuals in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

This is a Work at Home position.

Your Responsibilities

As a Customer Experience Specialist, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

• Provide customer support via telephone and/or Internet (instant message, email).
• Handle inquiries and resolve support issues, such as address changes, orders, warranties, or billing. For product-related issues, escalate to Product Support.
• Support customers by phone, email, or chat, serving as the primary contact and escalating technical issues as needed.
• Process a high volume of inquiries and resolve a targeted percentage.
• Troubleshoot customer problems, identify root causes, and use tools/resources to resolve issues.
• Escalate unresolved problems, follow up, and document support requests accurately.
• Update customer information and ensure data accuracy.
• Meet quality standards, adhere to schedules, and manage handle time.
• Mentor less experienced associates as needed.
• Perform other duties as assigned.

Candidate Profile

We’re looking for fearless individuals who are inspired to deliver excellence.

• Ability to work remotely in a virtual team environment.
• Excellent customer service skills that foster high satisfaction.
• Over 18 years old.
• Typing speed of at least 25 wpm.
• High School Diploma or GED.
• Proficient in PC operation and navigation.
• Effective interpersonal skills and sensitivity.
• Ability to work independently and in teams.
• Strong oral and written communication skills.
• Adaptability to a fast-paced, changing environment.
• Ability to stay composed and objective.
• Organizational and prioritization skills.

Work From Home Requirements

• Internet speed: minimum 15 Mbps download, 5 Mbps upload.
• No satellite, mobile hotspot, P2P, or VPN connections.
• Proof of internet speed required.
• Quiet, clean workspace.

Join Our TP Family

We foster an environment where employees feel valued, inspired, and supported, promoting happiness and work-life balance. We embrace diversity and inclusion, creating a welcoming culture for all.

Additional Details

• Seniority Level: Entry-level
• Employment Type: Full-time
• Job Function: Other
• Industry: IT Services and IT Consulting