Sales Correspondent II

Parker Hannifin; Fort Worth (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) matching

Tuition reimbursement

Paid time off

Disability programs

Job summary

Parker Hannifin is seeking a customer service professional to support our Parflex Division at the Fort Worth, TX facility. The role focuses on responding to inquiries, providing pricing and delivery details, and processing orders to ensure timely fulfillment.

You will collaborate with pricing, engineering, and production teams to resolve issues and improve processes. The position offers stability, comprehensive benefits, and growth opportunities in a global leader in motion and control

Qualifications

• High school education or GED required.
• Associate degree preferred.
• Two to four years customer service experience.

Responsibilities

• Review and respond to customer inquiries by phone, email, or CRM software.
• Communicate requests for cost estimates on non-standard products.
• Check stock, provide pricing and delivery information on orders.
• Check order status or expedite orders with Production, Supply Chain or Shipping Departments.
• Prepare and enter purchase orders and manage orders via EDI.

Skills

Communication skills

Customer service

Education

Associate degree preferred

Job description

Position Summary

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, the company has been enabling engineering breakthroughs that lead to a better tomorrow.

Parflex Division

Parflex Division is a part of Parker Hannifin, a global leader in motion and control technologies for over 100 years. When you join Parker Hannifin’s Parflex Division, you are not just working on hoses and tubing, you are helping power the systems behind some of the most important vehicles, machines, and technologies in the world. At our Fort Worth, Texas facility, we focus on innovation, safety, and purpose-driven work. We offer stability, great benefits, and the satisfaction of building parts that truly make a difference.

Primary Responsibilities/Essential Job Functions

• Review and respond to customer inquiries received by phone, email, or Customer Relationship Management software.
• Communicate requests for cost estimates on non-standard products.
• Check stock, provide pricing and delivery information on orders or potential orders.
• Check order status or expedite orders with Production, Supply Chain or Shipping Departments.
• Prepare and enter purchase orders; provide such information as customer code, pricing, quantity, part number, order acknowledgments etc. Manage orders and material releases received by Electronic Data Interchange.
• Clarify policies and procedures such as condition of sale and pricing structure.
• Prepare and submit request for returned good authorization.
• Provide technical information to distributors which appear in our catalogs or as advised by engineering, product managers, and/or technical services.
• Collaborate with the Pricing Department with customer quote requests and maintain supporting documentation such as cost estimating print-offs, customer drawings and specifications, and divisional drawings and specifications.
• Participate in problem solving and process improvement teams
• Investigate and approve or deny requests for credit as forwarded by the Accounts Receivable Dept.

Secondary Responsibilities/Non-Essential Job Functions

• Acknowledge customer orders upon request.
• Assist outside sales personnel.
• Sample requests.
• Quotes on non-standards.
• Clarification of policies and procedures.
• Participate in weekly update and problem-solving meetings.
• Any other similar or associated duties necessary to accomplish job objectives, or as assigned by the immediate supervisor.

Qualifications

Minimum Qualifications (relevant experience, education and/or training):

• High school education or GED required.
• Associate degree preferred.
• Must possess good communication skills.
• Two to four years customer service experience.

BENEFIT AND RETIREMENT PLANS

• Parker offers competitive benefit programs, including:
• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay
• Career development and tuition reimbursement
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and 13 Company-Paid Holidays.

DRUG-FREE WORKPLACE

In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affrative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission