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Sales Coordinator | Residence Inn Plymouth & Residence Inn Eden Prairie

CSM Corporation

Eden Prairie (MN)

On-site

USD 41,000 - 70,000

Full time

6 days ago
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Job summary

CSM Corporation is seeking a dedicated Sales Coordinator for Residence Inn Plymouth & Eden Prairie. The role entails providing high-level administrative support, assisting with customer inquiries, and contributing to sales efforts. Ideal candidates have a background in customer service and strong organizational skills. This full-time position offers an opportunity to work in a dynamic, customer-focused environment.

Qualifications

  • Previous customer service and administrative experience required, preferably in hospitality.
  • Strong verbal and written communication skills essential.
  • Ability to lift, push and pull up to 20 pounds occasionally.

Responsibilities

  • Answer incoming calls and distribute customer inquiries professionally.
  • Support sales team by cultivating leads and participating in sales blitzes.
  • Provide administrative support including data entry and sales reports.

Skills

Customer focus
Attention to detail
Clear written and verbal communication

Education

High school diploma or GED

Tools

Word processing and spreadsheet software

Job description

Sales Coordinator | Residence Inn Plymouth & Residence Inn Eden Prairie

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Sales Coordinator | Residence Inn Plymouth & Residence Inn Eden Prairie

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  • Answers in-coming calls, qualifies, and distributes customer inquiries in a friendly and professional manner.
  • Provides support to sales team by researching and cultivating potential leads, disseminating e-blasts and participating in sales blitzes as needed.
  • Assists with sales efforts in soliciting new business.
  • Provides administrative support for the department, including data entry, completion of sales reports, and the accuracy and timely handling of signed contracts and payment information.
  • Contributes to client’s overall satisfaction by handling all inquiries and concerns in a timely and professional manner.
  • Assists in problem-solving, and ensures overall quality of group sales and catering efforts.
  • Assists and responds to guests in a friendly and positive manner while providing the highest level of quality service to the guest.
  • Works as a team player in meeting guests needs, and actively contributes to the efforts of other department as necessary.
  • Understands and follows CSM guest service recovery program
  • Coordinates with sales team to ensure space and resources are utilized appropriately.
  • Responsible for proper use of all equipment and supplies, and adheres to cost controls to reduce expenses and waste.
  • May also be responsible for inventory and ordering of office supplies.
  • Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
  • Follows all CSM procedures for guest/associate incidents.
  • Knowledgeable of hotel emergency procedures.
  • Produces required volume of work by planning, organizing and prioritizing work duties.
  • Adheres to CSM attendance policy, grooming and appearance standards, and general work rules and department procedures.
  • Attends all required department and hotel meetings.
  • Responsible for self/workload management.
  • Demonstrates clear written and verbal communication skills.
  • Promotes collaboration and a positive, professional environment.

  • Answers in-coming calls, qualifies, and distributes customer inquiries in a friendly and professional manner.
  • Provides support to sales team by researching and cultivating potential leads, disseminating e-blasts and participating in sales blitzes as needed.
  • Assists with sales efforts in soliciting new business.
  • Provides administrative support for the department, including data entry, completion of sales reports, and the accuracy and timely handling of signed contracts and payment information.
  • Contributes to client’s overall satisfaction by handling all inquiries and concerns in a timely and professional manner.
  • Assists in problem-solving, and ensures overall quality of group sales and catering efforts.
  • Assists and responds to guests in a friendly and positive manner while providing the highest level of quality service to the guest.
  • Works as a team player in meeting guests needs, and actively contributes to the efforts of other department as necessary.
  • Understands and follows CSM guest service recovery program
  • Coordinates with sales team to ensure space and resources are utilized appropriately.
  • Responsible for proper use of all equipment and supplies, and adheres to cost controls to reduce expenses and waste.
  • May also be responsible for inventory and ordering of office supplies.
  • Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
  • Follows all CSM procedures for guest/associate incidents.
  • Knowledgeable of hotel emergency procedures.
  • Produces required volume of work by planning, organizing and prioritizing work duties.
  • Adheres to CSM attendance policy, grooming and appearance standards, and general work rules and department procedures.
  • Attends all required department and hotel meetings.
  • Responsible for self/workload management.
  • Demonstrates clear written and verbal communication skills.
  • Promotes collaboration and a positive, professional environment.

Required Skills And Experience

Education: High school diploma or GED required.

Experience/Knowledge/Skills/Abilities: Previous customer service and administrative experience required, preferably in the hospitality or service industry. Word processing, spreadsheet, and basic computer knowledge required. Must have strong verbal and written communication skills. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment. Experience with Delphi and PMS Systems a plus.

Physical: Ability to lift, push and pull up to 20 pounds on an occasional basis.
Seniority level
  • Seniority level
    Entry level
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Sales and Business Development

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