Sales Coordinator- FT- Memphis Marriott East

Bardessono; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Memphis Marriott East is seeking a Sales Coordinator to support the sales office and events in Memphis. The role involves coordinating room setups, budgets, timelines, and documentation with multiple hotel departments to ensure successful group events.

Responsibilities include handling inquiries, preparing sales materials, and processing reservations while delivering exceptional hospitality in line with brand standards.

Qualifications

• Ability to work in a standard office environment.
• Strong customer service and communication skills.
• Experience supporting events and group bookings.

Responsibilities

• Order office supplies for sales office as directed by DOS.
• Prepare sales kits for sales team.
• Create banquet room door signs and maintain lobby reader board.
• Sort and distribute mail for the hotel.
• Coordinate with catering, AV, and housekeeping to execute events.
• Provide exceptional customer service and address inquiries.
• Process reservation requests, changes, and cancellations.
• Assist group guests with housing and billing from pre-arrival through departure.

Skills

Office administration

Guest service

Event coordination

Communication

Education

High school diploma or equivalent

Tools

MS Office

Job description

Sales Coordinator- FT- Memphis Marriott East

#26-3194

Location Description

5795 Poplar Avenue, Memphis, Tennessee 38119

Discover Blues City from the luxury and comfort of Marriott Memphis East. Our upscale hotel in Memphis, TN offers easy access to the city's most popular attractions, including Graceland, Downtown Memphis, Beale Street, the University of Memphis and FedExForum, home of the Memphis Grizzlies.

Job Description

• Order office supplies for sales office as directed by DOS
• Prepare sales kits for sales team
• Create banquet room door signs for groups in meeting rooms as well as maintain the reader board in the lobby with all group functions
• Efficiently sort and distribute mail for the hotel
• Collaborate with clients to understand their specific event objectives and requirements.
• Develop customized event orders, including detailed budgets, timelines, and layouts.
• Coordinate with various hotel departments, such as catering, audio-visual, and housekeeping, to ensure seamless execution of events.
• Provide exceptional customer service, promptly addressing client inquiries, concerns, and special requests.
• Conduct site visits and pre-event meetings to ensure all details are accurately communicated and executed.
• Oversee the setup and breakdown of event spaces, ensuring they meet the client's specifications and exceed their expectations.
• Anticipate and resolve any operational challenges or issues that may arise during events.
• Assist hotel group guests to ensure a successful event by being the housing and billing contact from pre-arrival through departure; providing excellent service and hospitality following the brand guidelines.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Set-up proper billing accounts (i.e. share-with, room/tax/incidentals, tax exempt, direct/special billing, and group bookings) according to accounting policies. Work closely with various departments and outside entities to achieve successful groups from pre-arrival through final bill.
• May perform additional duties as required

Location

Memphis Marriott-MEM

Requirements

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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