Sales Coordinator - Audio Visual, Event Technology

Pinnacle Live; Fort Lauderdale (FL); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

PTO & holidays

401k with match

Health, vision, dental insurance

Job summary

Pinnacle Live at Pier Sixty Six in Fort Lauderdale is seeking a Sales Coordinator to support the Venue Director and Sales Director in driving venue sales. You will help move leads through the sales funnel, generate scopes of work for AV projects, and assist with quotes, proposals and contracts.

You will build knowledge of Pinnacle Live’s offerings, provide resources such as layouts and visuals, and maintain client information in the CRM while reporting on activity.

Qualifications

• Minimum of two years in a customer service-facing role; hospitality sales experience preferred.
• Proficiency in CRM platforms and ability to generate insights into sales activity.
• Production and staging experience are preferred.
• Scenic and décor experience are preferred.
• Rigging, electrical and exhibit experience are appreciated but not required.

Responsibilities

• Assist Sales Leader with providing sales subject matter expertise and act as ambassador for hotel sales team.
• Generate and revise scope of work, quotes, proposals and contracts based on venue needs for AV products and services.
• Use the proprietary sales process: prequalification of leads, quote generation, contract confirmations, pricing and service negotiations, and follow-up.
• Build deep knowledge of Pinnacle Live's products and offerings; stay curious about new technologies.
• Provide hotel leads with resources like layouts, renderings, visuals, and product suggestions.
• Enter client information into the CRM and develop a sales strategy with funnel and activity reporting.
• Communicate and collaborate with In-Venue Sales Leadership and Pinnacle Live Leadership.
• Focus on building relationships, communication, and trust within hotel sales teams and internal teams.
• Represent Pinnacle Live at planning meetings, pre-con and debrief meetings.
• Deliver exceptional customer experiences throughout sales, events, and post-event follow-up.
• Manage accurate and timely billing of events and clients.
• Perform other duties as assigned.

Skills

Customer service

CRM proficiency

Project management

Time management

Communication

Relationship building

Presentation skills

Writing skills

Tools

CRM software

Job description

Description

Sales Coordinator

Join Pinnacle Live at Pier Sixty Six as a Sales Coordinator and grow your career while helping bring extraordinary events to life.

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We're looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary

The Sales Coordinator will assist the Venue Director and/or Sales Director in driving the sales efforts of their assigned venue. This position will assist the front-line sales leaders for the venue and will be responsible for generating assigned Scopes of Work (SOW) for their assigned leads. The Sales Coordinator will be tasked to move leads through their respective sales funnel using our Company's proprietary sales process, focusing on connection, prequalification, solutions, and more.

Essential Functions

• Assist Sales Leader with providing sales subject matter expertise and ambassador for the designated hotel sales team.
• Generate and revise scope of work, quotes, proposals and contracts based on the needs of venue leads requiring AV products and services.
• Utilize the Company's proprietary sales process as directed by Customer Experience and/or Venue Leadership, including the prequalification of leads, quote generation, timely contract confirmations, pricing and service negotiations, follow-up, and more.
• Build a deep knowledge of Pinnacle Live's products and offerings; display a passion for learning and understanding new technologies.
• Provide hotel leads with necessary resources, i.e., layouts, renderings and visuals, product suggestions, etc.
• Enter all pertinent client information into Pinnacle Live's CRM platform and develop and drive an individual sales strategy that includes individual and team funnel, and sales activity reporting.
• Communicate and collaborate effectively with the In-Venue Sales Leadership team and Pinnacle Live Leadership.
• Focus on building outstanding relationships, lines of communication, and trust within the hotel sales team and Pinnacle Live internal teams.
• Represent Pinnacle Live and hotel venue during any assigned planning meetings, pre-convention and debrief meetings.
• Deliver "Gold Standard" customer experiences throughout the sales process, event execution, and post-event follow-up.
• Manage accurate and timely billing of events and clients.
• Perform other duties as assigned

Education & Experience

• Minimum of two (2) year of experience in a customer service facing role; prior Sales experience in the Hospitality Industry preferred
• Proficiency in CRM platforms, ability to generate high-quality insights into sales activity and progress
• Production and Staging experience are preferred
• Scenic and Décor experience is preferred
• Rigging, Electrical, and Exhibit experience is preferred, but not necessary

Required Skills & Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Highly skilled communicator; exceptional interpersonal and relationship‑building skills
• Highly skilled at project management; proven success working in a fast‑paced environment
• Problem solver mindset: ability to remove obstacles for clients through strong organizational skills
• Highly skilled customer service mindset: willing to go above and beyond for Pinnacle Live clients
• Very strong time management skills with the ability to work on multiple projects at a time effectively
• Strong business communication, presentation, and writing skills with a heavy focus on managing multiple communication platforms effectively
• Exceptional relationship builder, internally and externally

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.