Sales Coordinator

Cencora; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision care

Paid parental leave

Training programs

Job summary

Cencora is seeking a proactive Sales Coordinator to support daily sales operations, coordinate onboarding, audits, and reporting, and maintain healthy customer accounts. This remote role partners with sales, shared services, and customers to resolve issues and improve processes.

The ideal candidate will have strong Salesforce, Excel, and analytical skills, plus excellent communication and organization to manage multiple priorities in a fast-paced environment.

Qualifications

• Experience in sales operations or related field.
• Strong working knowledge of Salesforce.
• Intermediate to advanced Excel skills for reviewing and analyzing reports.
• Smartsheet knowledge is beneficial.
• Excellent written and verbal communication, including customer calls.
• Strong organizational skills and ability to manage multiple priorities.
• Experience supporting onboarding, audits, reporting, and account maintenance.
• Ability to work cross-functionally with internal and external stakeholders.
• Basic understanding of GPOs and health licensing is preferred.
• Experience in pharma/healthcare/logistics in regulated environments is helpful.

Responsibilities

• Coordinate day-to-day sales support activities for accounts and programs.
• Manage shared inbox and Salesforce queue for requests.
• Support onboarding, audits, reporting, and account administration.
• Analyze reports to identify discrepancies and drive corrective actions.
• Collaborate with sales, operations, IT, suppliers, and customers to resolve issues.
• Monitor account health and program performance to guide sales actions.
• Prepare process documentation and support materials for consistency.
• Provide updates to stakeholders and lead customer calls when needed.
• Assist with training and knowledge transfer for internal users.
• Suggest scalable improvements to processes.

Skills

Sales operations

Analytical skills

Communication

Organization

Cross-functional collaboration

Onboarding & audits

Tools

Salesforce

Excel

Smartsheet

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

About the Role

We are seeking a proactive and detail-oriented Sales Coordinator to support day-to-day sales operations and help ensure a high level of service for both internal teams and customers. This role is responsible for coordinating sales support activities, managing administrative and analytical requests, and helping maintain the overall health of customer accounts.

Working in a remote environment, the Sales Coordinator will partner closely with sales representatives and shared services teams, acting as a key point of coordination across sales, operations, customers, suppliers, and internal support functions. This position is ideal for someone who enjoys solving problems, improving processes, analyzing data, and building strong working relationships.

Key Responsibilities

• Coordinate day-to-day sales support activities for assigned accounts, programs, and business processes to ensure timely execution and service continuity.
• Manage work from a shared inbox and Salesforce queue, responding to customer and sales team requests accurately and efficiently.
• Support customer onboarding, audits, reporting requests, account administration, and other operational activities.
• Analyze reports and transaction issues to identify discrepancies, investigate root causes, and route corrective actions to the appropriate internal teams, including CIDM and Contracts.
• Collaborate with sales, shared services, operations, IT, suppliers, external partners, and customers to resolve account, data, system, enrollment, and compliance-related issues.
• Monitor customer account health and program performance to help sales teams take a proactive rather than reactive approach.
• Prepare and maintain process documentation, work instructions, reporting outputs, and support materials to improve consistency and visibility.
• Provide clear communication and updates to internal stakeholders and customers, including participating in and eventually leading customer calls as needed.
• Support continuous improvement initiatives by identifying inefficiencies and recommending scalable process enhancements.
• Assist with training, knowledge transfer, and ongoing support for internal users on systems, processes, and program requirements.

Skills and Experience

• Experience in sales operations, business operations, program coordination, customer support, supply chain support, or a related field.
• Strong working knowledge of Salesforce.
• Intermediate to advanced Excel skills with the ability to review, interpret, and analyze reports.
• Working knowledge of Smartsheet is beneficial.
• Strong analytical skills with the ability to identify discrepancies, investigate issues, and support practical business decisions.
• Excellent written and verbal communication skills, including confidence in communicating directly with customers and leading calls when needed.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
• Experience supporting administrative processes such as onboarding, audits, reporting, and account maintenance.
• Ability to work cross-functionally and build effective relationships with both internal stakeholders and external partners.
• Basic understanding of GPOs and health licensing requirements is preferred.
• Experience in pharma, healthcare, logistics, or other regulated environments is helpful but not required.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies

Affiliated Companies: AmerisourceBergen Drug Corporation