Sales Coordinator

Magnetforensics; Austin (TX); Hybrid; USD 42,000 - 70,000; Full time

Benefits offered by this job

Generous time off policies

Competitive compensation

Volunteer opportunities

Reward and recognition programs

Employee committees & resource groups

Healthcare and retirement benefits

Job summary

Magnet Forensics is seeking an experienced Sales Coordinator to support our sales team. The role emphasizes customer-first service and relationship-building while managing opportunity workflows in Salesforce.

You will liaise with cross-functional teams, ensure data accuracy, and help accelerate opportunities to closed-won, contributing to a smooth order fulfillment process.

Qualifications

• Experience supporting a sales team and managing records in Salesforce.com.
• Excellent communication skills with cross-functional teams.
• Strong analytical abilities and data-driven decision making.
• Ability to manage deadlines while handling multiple priorities.

Responsibilities

• Provide day-to-day support to the sales workforce and manage opportunity workflows.
• Ensure accuracy of Salesforce records and assist with issue resolution.
• Collaborate with Order Operations to move opportunities to close and fulfillment.
• Identify process improvements to optimize the sales cycle.
• Support deal requirements across regions and ensure a positive customer journey.
• Work with Regional Revenue Operations to assist sales leaders as needed.

Skills

Salesforce.com

CRM

Communication skills

Analytical thinking

Multi-tasking

Opportunity management

Tools

MS Excel

Job description

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you!

Role Overview

We are looking for an experienced and well-organized Sales Coordinator to provide the necessary support to our sales team. The successful candidate will be driven, put the customer first and is a “people person” who derives their energy from creating successful relationships.

• Provide day-to-day support to our sales workforce with activities such as opportunity workflows and troubleshooting errors in the sales process.
• Encourage and support the accuracy of various records in Salesforce.com.
• Liaise with Business Systems in logging incidents and problem resolution as well as participate in testing activities required to release changes to production.
• Collaborate with Order Operations to expedite opportunities through to closed-won and order fulfillment.
• Optimize the sales process by identifying opportunities for improvement and recommending change.
• Liaise with cross-functional teams to support deal requirements across region and ensure positive customer experience through all steps of the customer journey.
• Partner with the Regional Revenue Operations Managers to understand the needs of sales leaders and their teams and provide support where needed.
• Excellent communication skills, and the ability to work with and support a diverse team.
• Ability to independently manage deadlines and handle multiple competing priorities.
• Strong analytical skills, including various techniques in data analysis and report development across a variety of tools, such as MS Excel.
• Experience with Salesforce.com, and other sales tool platforms.

Compensation & Benefits

The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).

$48,500 - $70,000 (CDN) a year

Salary range (min - max)

Position Type: Current Vacancy

Magnet is proud to offer benefits such as:

• Generous time off policies
• Competitive compensation
• Volunteer opportunities
• Reward and recognition programs
• Employee committees & resource groups
• Healthcare and retirement benefits

Indicators of Success

We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have “been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us.

How We Work

At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals.

We’re excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best!

The Most Important Thing

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

• CARE – We care about each other and our mission to make a difference in the world.
• OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.
• DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.
• EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.

Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact [e-mail] should you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants

Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Magnet Forensics handles and uses personal data of job applicants in line with itsRecruitment Privacy Policyfound here.