Sales Coordinator

Viejas; Alpine (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental, Vision Benefits

Paid Time Off (PTO)

Tuition reimbursement

Job summary

Viejas in California is seeking a Sales Coordinator to enter group rooming lists and manage bookings. You will coordinate group arrivals and departures while ensuring excellent guest service.

The ideal candidate will have a high school diploma, customer service skills, and knowledge of Microsoft Office. This full-time position offers a competitive salary and diverse benefits including retirement plans and medical insurance.

Qualifications

• Must be 21 years of age or older.
• 1-2 years of related experience and/or training preferred.
• Good verbal, written, and interpersonal communication skills.

Responsibilities

• Enters rooming list for groups into the Property Management System.
• Coordinates groups after booking, through arrival and after departure.
• Provides sales reports and communicates daily, weekly, and monthly reports.

Skills

Guest service experience

Sales experience

Microsoft Office proficiency

Detail-oriented and organized

Education

High school diploma or GED

Tools

Property Management System

Sales System

Job description

## Sales CoordinatorApplylocations: Viejas Casinotime type: Full timeposted on: Posted Yesterdayjob requisition id: JR100484Job SummaryEnters rooming list for groups into the Property Management System (PMS) and Sales System. Provides sales reports and communicates daily, weekly, and monthly reports as requested. Assists clients regarding room reservation, facility tours, etc. as requested by the Sales Manager.Job Description• Coordinates groups after booking, through arrival and after departure, including entering room lists for groups into Property Management System (PMS) and Sales System.• Verifies completeness and accuracy of information.• Sets up and maintains client files and records.• Manages group blocks and cut-off dates.• Generates and distributes reports, paperwork and/or information for client groups in a timely manner.• Manages billing and ensures payments are received.• Assists with on-site and off-site tours of the hotel.• Answers questions or concerns that the clients may have regarding rooms, hotel rates, and services.• Prepares and distributes correspondence to clients and hotel staff and maintains control log of events.• Provides guest service consistent with company’s standards and brand attributes.• Ensures groups arriving on property experience excellent guest service and follows up after group departs.• Responds to requests and resolves internal and external guests’ complaints in a timely manner or refers to the appropriate management team.• Continuously strives to improve processes and effectiveness of internal systems and procedures.• Works to understand process flow and makes recommendations to streamline processes.• Ensures that a clean, safe, hazard-free work environment is maintained.• Adheres to all company and department policies, procedures, and standard operating guidelines.• Performs other duties as assigned.• Does not provide supervision to other team members.• High school diploma or general education degree (GED).• Must be 21 years of age or older.• 1-2 years of related experience and/or training preferred.• Guest service, sales, or administrative experience preferred.• Good verbal, written, and interpersonal communication skills.• Ongoing guest service and hospitality skills.• Detail-oriented, organized, self-motivated, and values teamwork.• Working knowledge of Microsoft Office, Word, PowerPoint, and Excel.• Ability to work in a professional high-pressure environment while demonstrating and maintaining good personal relation/people skills and a positive attitude.• Ability to multitask and work well under stress.• Must be a self-starter and able to adjust to change.• Must be able to work flexible hours during the day or evening including weekends, holidays, and all blackout dates.**Hiring Preference**The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.### Why Viejas?* 85% of our Management Team have been promoted from within* On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas* 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years### About UsSan Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day!Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities.A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink.The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel!* Retirement 401(k) with company match* Medical, Dental, Vision Benefits with employer contribution* Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)* Accident, Critical Illness & Disability Insurance Available* Employee Assistance Program* Bonus Eligibility for all Team Members* $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)* Unlimited Chiropractor Benefit with $10 co-pay* Gym Membership Reimbursement* Viejas Pit Stop Fuel Discount* And, much more!\*Benefits vary for PT and FT employment