F&B Attendant

Viejas; San Diego (CA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Retirement 401(k) with company match

Medical, Dental, Vision Benefits

Paid Time Off

Tuition reimbursement

Employee Assistance Program

Gym Membership Reimbursement

Job summary

Viejas Casino & Resort in San Diego area is seeking a Food and Beverage Attendant to deliver outstanding guest service across our dining outlets. Greet guests, describe menus, take orders, process payments with POS, upsell items, and keep venues clean and stocked.

Bilingual Spanish helpful; 0–2 years experience; must be 21+ with a Food Handler’s Card and California Responsible Beverage Service Training. This full-time role offers a dynamic team environment with growth opportunities in a premier

Qualifications

• High school diploma or equivalent preferred.
• Food Handler’s Card required.
• California Responsible Beverage Service Training required upon hire.
• Must be 21 years of age or older.
• 0–2 years of related experience.
• Bilingual Spanish preferred.

Responsibilities

• Greet Guests entering dining venues or in-room dining areas.
• Describe menus, ingredients, allergens, and preparation methods.
• Take orders and enter into POS system using guests' names.
• Process payments and upsell appropriate items.
• Keep venues clean, stocked, and properly set with service ware.
• Assist guests with departures and coordinate with team members as needed.

Skills

Bilingual Spanish

Verbal communication

Cash handling

People skills

Multitasking

Adaptability

Flexible hours

Education

High school diploma or equivalent

Food Handler’s Card

California RBS training

Job description

## F&B AttendantApplylocations: Viejas Casinotime type: Full timeposted on: Posted Yesterdayjob requisition id: JR100293Job SummaryThe Food and Beverage Attendant will be responsible for delivering excellent service to our Guests in multiple resort Food and Beverage outlets. Duties will include greeting Guests, assisting them with their selections, processing Guest’s rewards options and payments accurately with a point-of-sale system, expediting Guest food and drink orders, maintaining and stocking their venue appropriately in an attractive manner, collaborating with fellow Team Members, and maintaining a clean and safe working environment.Job Description**CORE SCOPE OF POSITION*** Provides welcoming greetings to Guests entering dining venues and/or in Guest’s rooms for In-room dining.* Describes menus in detail and answers questions regarding menu ingredients, allergens, and preparation.* Maintains working knowledge of food and beverage offerings, presentation, and service. Makes recommendations to Guests when appropriate.* Uses descriptive verbiage, suggestive sell and upsell techniques.* Takes orders from Guests, entering orders into Point of Sale (POS) system using Guest’s names as appropriate within Food and Beverage service standards.* Ensure all Standards of Service are met for each Guest.* Adds appropriate garnishes and necessary service ware to orders prior to delivery to Guests.* Expedites orders as appropriate, either to carry out Guests, dining tables, or Guest rooms. Coordinates with fellow Team Members to accomplish this with efficiency and accuracy.* Performs on going quality checks with dine-in Guests to ensure complete satisfaction with their dining experience.* Clears any unneeded items from dining tables as appropriate in dine-in venues prior to Guest departure. (pre-bussing)* Carefully separates all soiled dishware, flatware, and glassware in the kitchen utility area to allow for efficient cleaning and prevent breakage and loss.* Anticipates and responds to Guests’ needs and responds appropriately through vigilant attention to detail.* Performs proper payment procedures in a timely manner and assists with Guests’ departure.* Supports other Team Members with awareness of Guests’ needs, outside of their own service areas. Alerts the area servers when Guests require attention or provides service to Guests when necessary.* Responsible for heavy stocking of necessary food products, glassware, silverware, service wares, condiments, and supplies to their designated storage areas.* Practices Responsible Alcohol Service including observing Guests for signs of intoxication, checking identification for age verification, and alerts management to issues as necessary.* Maintain knowledge of current resort and dining venue marketing promotions and/or special events.* Perform venue specific cleaning, bussing, and resetting tables using designated cleaning supplies as needed.* Follows and complies with applicable governmental laws and regulations, company and departmental policies and standard operating procedures.* Practices safe work habits always to avoid injury to self and others, including the safe operation of all relevant equipment and machinery.* Understands and practices good safety and sanitation procedures.* Ensures all health regulations are maintained to prevent food borne illnesses.* Ensures a clean, safe, and hazard free work environment is maintained.* Performs other duties as assigned.**STYLE SERVICE COMMITTMENT**All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!**INTERACTION*** Interacts with internal and external guests.**SUPERVISION*** Does not provide supervision to other Team Members.**EDUCATION/CERTIFICATION*** High school diploma, vocational training or the equivalent preferred.* Food Handler’s Card required.* California Responsible Beverage Service Training and Certification required upon hire.* Must be 21 years of age or older.**EXPERIENCE*** 0 to 2 years of related experience and/or training.**KNOWLEDGE AND SKILLS*** Bilingual in Spanish preferred.* Excellent verbal and written communication skills.* Demonstrate proficiency in cash handling.* Ability to work in a professional high-pressure environment while demonstrating and maintaining good personal relation/people skills and a positive attitude.* Ability to multitask and work well under stress.* Must be a self-starter and able to adjust to change.* Must be able to work flexible hours during the day or evening including weekends, holidays, and all blackout dates.**Hiring Preference**The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.### Why Viejas?* 85% of our Management Team have been promoted from within* On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas* 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years### About UsSan Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day!Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities.A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink.The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel!* Retirement 401(k) with company match* Medical, Dental, Vision Benefits with employer contribution* Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)* Accident, Critical Illness & Disability Insurance Available* Employee Assistance Program* Bonus Eligibility for all Team Members* $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)* Unlimited Chiropractor Benefit with $10 co-pay* Gym Membership Reimbursement* Viejas Pit Stop Fuel Discount* And, much more!