Sales Consultant

La-Z-Boy; Sarasota (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k with company match

Paid holidays

Job summary

La-Z-Boy in Sarasota is seeking a dynamic Sales Associate to drive store sales while delivering exceptional customer service. You will promote the Design program, present room designs, and guide customers through the La-Z-Boy selling process.

Training pays $16/hour for 2-6 weeks, with average annual earnings $45,000–$65,000+ after training, driven by uncapped commissions and base pay. Benefits include medical, vision, dental, and 401(k) match.

Qualifications

• Excellent customer service and selling skills with knowledge of La-Z-Boy processes.
• Interest in interior design and ability to present design options.
• Willing to complete training pay period (2–6 weeks).
• Ability to work in a store environment and meet sales goals.

Responsibilities

• Contribute to store sales goals by selling furniture, accessories and services offered by La-Z-Boy
• Promote the Design program and assist the Designer to achieve goals
• Execute the La-Z-Boy selling process and provide a favorable experience
• Develop and utilize sales skills including approach, rapport, discovery, presentations, objections, closing, follow-up
• Maximize store promotions and keep knowledge of products
• Schedule professional home consultations to present customized room designs
• Provide highest level of customer service
• Use Podium to ensure customer satisfaction and future follow-up
• Assist in handling customer issues with appropriate solutions

Skills

Customer service

Sales skills

Interior design awareness

Communication

Tools

Podium

Job description

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.

If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.

WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Summary:

Join our dynamic team and embark on a rewarding career where your ambition drives your success.

Competitive earnings potential: includes an hourly base wage plus UNCAPPED commissions on all Sales.

Responsible for creating sales utilizing exceptional customer service and knowledge of the La-Z-Boy selling process, products and services. Strive to create long-term customer relationships that will lead to increased sales and profitability. Develop awareness of interior design through practical experience, observation and interaction with a La-Z-Boy Designer.

Training Pay: $16 per hour for 2-6 weeks (no commissions; base rate varies by location)

Average Annual Earning Potential After Training: $45,000 - $65,000+ (inclusive of base, bonus, and commission)

KEY RESPONSIBILITIES (other duties as assigned):

Drives Sales

• Contribute to store sales goals by selling furniture, accessories and services offered by La-Z-Boy
• Promote the Design program & assist the Designer to achieve established Design program sales goals
• Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers.
• Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service and continuing contact with all previous and potential customers
• Maximize store promotions, marketing initiatives, and grassroots programs
• Maintain strong knowledge of the features and benefits of existing and new product lines

Design Program

• Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.
• Execute and champion the Design process following the established company guidelines
• Responsible for supporting design related functions in the store

Customer Focus

• Provide the highest level of customer service to all current and future customers
• Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process
• Effectively use Podium to ensure customer satisfaction and future follow-up
• Make sound business decisions to deliver customer satisfaction and promote team environment
• Provide support by being responsive to incoming phone calls and emails
• Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience

People

• Maintain a positive working relationship with all store employees
• Assist to train, coach and develop new peers on La-Z-Boy product knowledge and selling process/skills to achieve store sales goals
• Help promote and champion a culture of sales and service

Operational Excellence

• Assist with maintenance of the overall visual appearance of store, this includes but is not limited to maintaining floor and/or showroom displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and maintaining general store cleanliness
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods of time.
• Nearly continuous use of repetitive hand motions, hearing and listening.
• Often required to sit, walk, bend and stoop
• Subject to inside environmental conditions
• Ability to pass background and drug screen.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

At La-Z-Boy, we prioritize clear communication and reward outstanding talent! We invite you to explore the exciting opportunities available. To help you make an informed decision, we’re sharing key information about our pay practices.

What You Can Expect:

• Training Pay :$16 per hour for 2-6 weeks (no commission)
• Average Annual Earning Potential After Training: $45,000 - $65,000+ (inclusive of base, bonus, and commission)
• The company will not pay less than state/local minimum wage requirements

Post-Training Pay:

• Base Pay : $13 per hour (varies by store location)
• Commission & Bonus : Earn more with UNCAPPED commission on written sales - 3% on La-Z-Boy Design Sales and 2% on other sales, other than La-Z-Boy Design Sales. Quarterly bonus opportunity of $1,500, based on your ability to meet defined individual sales goals.

Individual pay is based on various factors, including geographic location, personal performance and relevant qualifications, experience, and skills. By providing our salary ranges and compensation range details, we aim to foster understanding and confidence in our pay practices. Should the base rate plus the commissions earned during a performance period not be at or greater than location minimum wage requirements for the period, the company will make a minimum wage adjustment for the employee to be compliant with minimum wage for the location.

Weekly Hours:

40

Benefits for Employees in the US:

Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.

More information can be found via: https://learn.bswift.com/la-z-boy

If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role.

At La-Z-Boy Incorporated, we’re an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at [e-mail] or by calling 734-242-1444.