Sales Clerk

St. Luke’s Health Network, Inc.; Bethlehem (Northampton County); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Luke’s Health Network, Inc. is seeking a pharmacy support associate to greet customers, verify identity, and process prescriptions.

The role involves cash handling, maintaining patient confidentiality, and accurate documentation in pharmacy software. You will also manage inventory, assist with remote/mall delivery orders, and ensure compliance with laws and policies. Required: High school diploma and on‑the‑job training within six months.

Qualifications

• High school diploma required.
• Successful completion of on-the-job training within the first six months of employment.

Responsibilities

• Greets, engages, and assists customers in a friendly and efficient manner; answers phones and refers requests to licensed staff.
• Verifies customers' identity before providing medications and maintains confidentiality of prescription/patient information.
• Ensures allergies are documented in pharmacy software and asks patients to list allergies per policy.
• Processes transactions at the cash register and provides receipts; handles discounts per policy.
• Files prescriptions per law and policy; maintains logs for regulated items; runs reports and calls patients not picked up.
• Returns unpicked prescriptions to stock under pharmacist direction; maintains Will Call area.
• Manages remote or mail delivery orders, including logging deliveries and ensuring addresses are correct.
• Keeps inventory counts and restocks shelves; removes outdated drugs and maintains clean work areas.

Skills

Customer service

Attention to detail

Communication skills

Education

High school diploma

Tools

Pharmacy software

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

PHYSICAL AND SENSORY REQUIREMENTS Medium Work Exertional activity Occasionally lift and/or carry 50 lbs Frequently lift and/or carry 25 lbs Being able to frequently lift or carry objects weighing up to 25 pounds is often more critical that being able to lift up to 50 lbs at a time Stand and/or walk at least 6 hours in an 8-hour work day Very few medium occupations in the national economy are performed primarily in a sitting position Nonexertional activity Stooping (bending at the waist) and crouching (stooping and bending at the knee) - required frequently in most medium jobs Handling (grasping) - required frequently in most medium jobs Fingering (fine manipulation) - required only occasionally in most medium jobs Important: The functional capacity to perform medium work includes the functional capacity to perform

JOB DUTIES AND RESPONSIBILITIES:

• Greets, engages, and assists customers in a friendly and efficient manner. Answers phones. Refers patient requests and questions to licensed pharmacy staff.
• Verifies customers' identity before providing medications. Maintains confidentiality of prescription and patient identity. Verifies and bags and prescriptions appropriately.
• Verifies allergies are documented in pharmacy software. Asks patients to list allergies per policy.
• Enters all purchases through cash register under designated ID. Enters employee transactions and applicable discounts per policy. Provides a customer receipt for each sale.
• Processes cash, credit card, and employee payroll deduction transactions. Verifies accurate billing to correct SLUHN employee. Maintains receipts of transactions per policy.
• Files prescriptions in accordance with law and regulation and pharmacy policy.
• Maintains appropriate logs (ex. Pseudoephedrine based products) as applicable.
• Runs scheduled reports and places reminder calls to patients who have not picked up prescriptions.
• Returns prescriptions that have not been picked up to stock per policy under direction of pharmacist.
• Organizes Will Call area. Removes prescriptions to be returned to stock.
• Processes transactions and prepares medications for employee remote or mail delivery service. For remote delivery, places in appropriate tote to designated facility and completes delivery log accurately. For mail delivery, places in envelope and verifies employee address. Orders and maintains adequate shipping supplies and postage.
• Completes inventory counts and orders merchandise based on the results, including branded merchandise.
• Checks in all wholesaler orders and report shortages to Manager.
• Stocks pharmacy shelves and end-caps with merchandise, ensuring merchandise on the shelves is within date. Removes all outdated drugs and processes through outdate return company. Restocks pharmacy supplies.
• Maintains the cleanliness and organization of the pharmacy including personal work area.
• Places and removes appropriate signage related to sale items in store.
• Follows "End of Day" procedures to assure all required end of day policies are performed efficiently and consistently.

PHYSICAL AND SENSORY REQUIREMENTS:

Walking and standing for up to eight hours per day and up to three consecutive hours; Continuously fingering; Frequent handling; Grasping and twisting; Frequently lifting and carrying up to 35 pounds; Frequent, continuous stair climbing and decent while carrying up to 35 pounds; Periodically, extended walking; Occasionally pushing and pulling up to 200 pounds; Frequently stooping and bending; Repetitively looking up; Occasionally crouching; Continuously reaching above shoulder level; Frequent neck bending; Hearing as it relates to normal conversation, high and low frequency; Seeing as it relates to general vision, near vision, far vision, color vision and peripheral vision.

EDUCATION:

Required: High school diploma.

TRAINING AND EXPERIENCE:

Required: Successful completion of on-the-job training in each area of the Department within the first six months of employment.