Sales Center Operations Manager V (FT)

Dal-Tile Corp.; Rancho Cordova (CA); On-site; USD 71,000 - 89,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

A leading tile manufacturer is seeking a Sales Center Manager to oversee store operations and personnel in Rancho Cordova, California. This role involves achieving revenue goals, developing customer relationships, and providing leadership to staff. The ideal candidate will have a background in sales management and strong interpersonal skills. Key responsibilities include training employees and managing store performance to meet expectations. A competitive salary and comprehensive benefits are offered, including a 401k match, employee discounts, and tuition reimbursement.

Qualifications

• 5+ years of relevant sales experience required or Bachelor's degree in Business with 1+ years of relevant sales experience.
• 4 years of prior selling experience.
• Minimum 2 years previous management experience.

Responsibilities

• Manage store operations and personnel.
• Achieve revenue and budget objectives.
• Develop business relationships with key customers.
• Provide leadership and direction to the staff.
• Analyze sales reports and manage account collections.
• Train and develop associates in various operational areas.

Skills

Interpersonal skills

Written and verbal communication

Analytical aptitude

Time management

Organizational skills

Training and teamwork

Leadership skills

Multi-tasking

MS Word proficiency

MS Excel proficiency

MS PowerPoint proficiency

Education

High School diploma or Bachelor's degree in Business

Tools

Powered industrial trucks certification

Job description

Expected base pay rates for the role will be between $71,000 and $89,000 per year at the commencement of employment. Compensation and range may vary by location. Final base pay is determined based on job-related factors such as work location, skills, experience, education, and training, consistent with applicable state and local laws. Base pay is one component of the total compensation package, which may also include incentive compensation, commissions (if applicable), discretionary bonuses, short- and long-term incentives, and company-sponsored benefits.

Primary Objective

The Sales Center Manager - Operations is responsible for managing store operations and personnel to ensure all activities are performed in accordance with company policies and procedures.

Major Function and Scope

• Achieves revenue, budget and other business objectives for each fiscal year.
• Develops business relationships with key customers within the store coverage area.
• Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis.
• Provides leadership and direction in the pursuit of store objectives with employees.
• Communicates and works closely with customers to maximize market penetration and margin potential.
• Develops and implements strategic plans to accommodate corporate goals.
• Advises customer on product selection, pricing and sales volume and continues to build customer relations.
• Analyzes and controls expenditures of SSC to conform to budgetary requirements.
• Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the “on Demand” reporting process.
• Ensures prudent credit transactions and manages account collections.
• Participates in the planning process by providing accurate, achievable sales forecasts.
• Align achievements with corporate goals, standards, and objectives.
• Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program.
• Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• Cross-trains on all areas of SSC operations; customer service, warehouse, and office administration duties. Assists where necessary. Recruits, hires and manages SSC staff associates. Includes daily support and direction, as well as on-going performance management and development.
• Manages store metrics to ensure performance.
• Maintains store KPI’s to meet audit expectation requirements.
• Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance.
• Performs other related duties as required.

Experience and Knowledge Required

• HS diploma and 5+ years relevant sales experience required OR;
• Bachelor’s degree in Business or related field and 1+ years of relevant sales experience.
• 4 years of prior selling experience.
• Prior customer service experience is a plus.
• Minimum 2 years previous management experience.

Competencies

• Strong interpersonal skills, excellent written and verbal communication skills.
• Analytical aptitude; time management and organizational skills.
• Proven training, teamwork, and leadership skills.
• Ability to “multi-task.” Demonstrated follow-up and follow-through skills. Must be proficient in MS Word, Excel, and PowerPoint. Must be Dal-Tile certified to operate powered industrial trucks.

Other Pertinent Job Information

While performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch or crawl. The employee may sit, climb, balance, talk or listen. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities. While performing the duties of this job, the associate is required to frequently lift 50 pounds.

Benefits

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.

• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.