SALES CENTER OPERATIONS MANAGER IV

Mohawk Industries Inc.; Richmond (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile, the leading tile and natural stone manufacturer, seeks a Sales Operations Manager to oversee strategic programs, planning, and reporting for the Sales function. You will work with Sales leadership to improve processes, optimize customer engagement, and drive efficiency across operations.

The role requires strong communication and analytic skills, with 6–8 years of experience and a bachelor’s degree.

Qualifications

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 6-8 years’ relevant experience or equivalent education and/or experience.

Responsibilities

• Lead development and implementation of strategic programs to improve Sales Operations and customer experience.
• Collaborate with Sales teams and external providers to resolve complex issues and ensure seamless operations.
• Manage sales, inventory, and other operational programs to drive efficiency and effectiveness.
• Provide advanced sales reporting, metrics, and dashboards for data-driven decisions.

Skills

Communication

Problem solving

Organization

Microsoft Office

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

Job description

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Primary Objective

The Sales Operations Manager is a leading performer that is responsible for overseeing key programs and projects related to the Sales function, including process improvement, and customer engagement. This role will collaborate closely with Sales leadership to develop sales programs, planning, reporting, and guidance to ensure the Sales team operates efficiently and effectively.

Duties And Responsibilities

• Lead the development and implementation of strategic programs and initiatives to improve Sales Operations, streamline processes, and enhance the customer experience.
• Collaborate with Sales teams, internal departments, and external service providers to resolve complex issues and ensure seamless operations.
• Lead the development and management of sales, inventory, and other operational programs to drive efficiency and effectiveness.
• Provide advanced sales reporting, metrics, and dashboards to support data-driven decision-making and performance tracking.
• Analyze internal and external data on sales, marketing, and merchandising activities to recommend actionable insights and strategies to Sales leadership.
• Ensure customer compliance programs are effectively monitored, and objectives are achieved to mitigate financial risks and improve outcomes.
• Identify and implement process improvement opportunities within the Sales Support function, recommending enhancements to streamline operations.
• Work directly with external customers and internal teams to provide accurate sales data, forecasts, and insights that support strategic decision-making.
• Support Sales teams in creating impactful sales proposals and presentations by providing relevant data and collaborating on content development.
• Temporary indirect reporting relationships may exist while working as Project lead.
• May be required to act in senior role, providing task related advice and direction to junior team members.
• The ability to lift 50 pounds regularly.
• Perform other duties as needed.

Required Experience And Education

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 6-8 years’ relevant experience or equivalent education and/or experience.

Competencies

• Requires specialized depth and/or breadth of expertise in own job discipline or field.
• Recognized cross-functionally as an expert within one or two subject matter areas.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.
• Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once.
• High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.