Sales Center Manager

Baker Distributing Company; Brownsville (TX); Sur place; USD 70 000 - 110 000; Plein temps

Résumé du poste

Baker Distributing Company LLC is hiring a Sales Center Manager to oversee operations, inventory, and profitability at one of our HVAC wholesale outlets. You will lead a diverse team across showroom, warehouse, and delivery roles, ensuring top-tier service to customers and strong sales performance.

Your role includes monitoring product lines, safety training, and coordinating company events while driving continuous improvement and staff development.

Qualifications

• High School Diploma or GED required; equivalent experience may be considered.
• Bachelor’s degree in business or related field preferred; equivalent professional experience may substitute.
• Demonstrated experience with HVAC equipment in a wholesale distribution setting.
• Background in sales, operations, purchasing, or inventory management preferred.
• Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building.
• Ability to manage multiple tasks in a dynamic, fast-paced environment; reasonable accommodations will be provided as needed.
• Demonstrated interest in continuous learning, mentoring, and leadership.
• Mechanical or technical experience preferred.
• Proficiency in Microsoft Office or similar productivity tools; assistive technologies may be used to support this function.
• Proven success in managing and mentoring other employees while establishing the Center’s business goals.

Responsabilités

• Represent Baker as a leader in the industry ensuring maximum sales and profitability.
• Determine and monitor inventory stock levels and manage merchandising of sales showroom.
• Manage inventory to ensure proper turns and minimum loss throughout the year.
• Keep abreast of technical developments and changes in product lines, monitor competitive threats, and discuss proper response and reaction with Regional Manager.
• Responsible for Center’s P&L.
• Responsible for recruiting, hiring, training, and leading a diversified work force.
• Train and manage a workforce including Warehouse, Receiving/Shipping, Delivery, Fleet Drivers, Showroom, Warranty, Counter Sales and Inside Sales personnel.
• Interact with customers, outside salespeople, and vendors.
• Conduct him/herself professionally and courteously in all aspects of interaction with contractors, customers, and employees.
• Coordinate Center training and Company/Center events.
• Adhere to all company safety protocols and procedures.
• Report any safety hazards or incidents immediately to management.
• Participate in regular safety training sessions and drills.
• Ensure a clean and organized workspace to prevent accidents and injuries.
• Follow all guidelines for the safe operation of equipment and vehicles.
• Maintain a professional and safe demeanor during all customer and employee interactions.
• Oversee the implementation of safety measures across all areas within the branch.
• Perform other duties as assigned.

Connaissances

Interpersonal skills

Customer service

Written & verbal communication

Analytical abilities

Problem solving

Independent & team work

Process improvement

English for safety/compliance

Formation

High School Diploma or GED

Bachelor’s degree in business or related field preferred

Outils

Microsoft Office

Description du poste

About Us

Baker Distributing Company is one of the largest distributors of HVAC, refrigeration and food service equipment in the U.S. We have been in business for nearly 75 years; we are visionaries ! We are innovating the distribution industry every single day as we transform our company into a world-class supply chain. Our 1,400 employees and 200+ locations serve 50,000 active customers. Our corporate headquarters is in Jacksonville, Fl. and we are a subsidiary of Watsco (NYSE: WSO).

At Baker, we are utilizing emerging technologies and innovations to diversify our portfolio and our service offerings to deliver a best-in-class customer experience.

People are the core of our business -- those who work for us (our employees), those who work with us (our suppliers and vendors) and those we work for (our customers). While some of our employees are the most experienced in the industry, we are always seeking new talent with fresh ideas. If you have a keen sense of respect -- for yourself and others; an unfaltering devotion to integrity; the drive to provide consistency; the tenacity to strive for excellence; and embody the spirit of teamwork, we would love to talk with you.

Job Description

Job Summary

The Sales Center Manager is responsible for managing sales and operations at one of our established wholesale HVAC distributorships that carry multiple brands of equipment, parts and supplies. The goal of this role is to successfully manage the daily operations of all facets of the Sales Center .

Essential Duties and Responsibilities

• Represent Baker as a leader in the industry ensuring maximum sales and profitability.
• Determine and monitor inventory stock levels and manage merchandising of sales showroom.
• Manage inventory to ensure proper turns and minimum loss throughout the year.
• Keep abreast of technical developments and changes in product lines, monitor competitive threats, and discuss proper response and reaction with Regional Manager.
• Responsible for Center’s P&L.
• Responsible for recruiting, hiring, training, and leading a diversified work force .
• Train and manage a workforce including Warehouse, Receiving/Shipping, Delivery, Fleet Drivers, Showroom, Warranty, Counter Sales and Inside Sales personnel.
• Interact with customers, outside salespeople, and vendors.
• Conduct him/herself professionally and courteously in all aspects of interaction with contractors, customers, and employees.
• Coordinate Center training and Company/Center events.
• Adhere to all company safety protocols and procedures.
• Report any safety hazards or incidents immediately to management.
• Participate in regular safety training sessions and drills.
• Ensure a clean and organized workspace to prevent accidents and injuries.
• Follow all guidelines for the safe operation of equipment and vehicles.
• Maintain a professional and safe demeanor during all customer and employee interactions.
• Oversee the implementation of safety measures across all areas within the branch.
• Perform other duties as assigned.

And here is what you will need to be successful:

Qualifications

• High School Diploma or GED required ; equivalent experience may be considered.
• Bachelor’s degree in business or related field preferred; equivalent professional experience may substitute.
• Demonstrated experience with HVAC equipment in a wholesale distribution setting.
• Background in sales, operations, purchasing , or inventory management preferred.
• Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building.
• Ability to manage multiple tasks in a dynamic, fast-paced environment; reasonable accommodations will be provided as needed.
• Demonstrated interest in continuous learning, mentoring, and leadership.
• Mechanical or technical experience preferred.
• Proficiency in Microsoft Office or similar productivity tools; assistive technologies may be used to support this function.
• Proven success in managing and mentoring other employees while establishing the Center’s business goals.
• A valid driver’s license is required only if driving is an essential function of the role.

Skills

• Strong interpersonal skills.
• Excellent customer service mindset with the ability to develop long term relationships.
• Excellent written and verbal communication skills.
• Excellent analytical aptitude with a proven ability to analyze/interpret data.
• Strong and creative problem-solving skills
• Ability to work independently and in a team environment.
• Proactively seeks continuous process and service improvements.
• This role requires the ability to understand and communicate in English to comply with safety standards, training, policies, and procedures. Reasonable accommodations will be provided to support effective communication.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to move parts and equipment weighing up to 50 pounds.
• Required to position self to access equipment by standing, sitting, or walking, climbing, kneeling, crouching, or crawling.
• Operates computer and telephone equipment for extended periods of time.
• Visual acuity is required to perform essential job functions such as reading labels, inspecting equipment, monitoring inventory, and operating machinery. Tasks may involve close vision, distance vision, color differentiation, peripheral awareness, depth perception, and visual focus.
• Required to operate warehouse equipment such as forklifts and pallet jacks .
• This role provides direct supervision to C ounter S ales, D river W arehouse , and other S ales C enter personnel.

Status

Full-Time

Company

Baker Distributing Company LLC

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