Sales Call Center Specialist

ChenMed; Pembroke Pines (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Sales Call Center Specialist to join their dynamic team. In this role, you will engage with potential members through phone contact, providing them with essential information about the organization’s services and inviting them to visit medical centers. Your strong verbal communication skills and ability to connect with seniors will be crucial in nurturing leads into new patients. This innovative firm offers a supportive environment that values work-life balance and career development, making a significant impact on the healthcare experience for seniors. If you are passionate about making a difference, this opportunity is for you.

Benefits

Comprehensive Benefits

Career Development Opportunities

Work-Life Balance

Qualifications

• 1-3 years of phone contact work experience required.
• Knowledge of Medicare and Medicare Advantage programs preferred.

Responsibilities

• Handles inbound calls from potential new members and schedules VIP tours.
• Maintains call metrics and performance standards, including quality.

Skills

Verbal Communication Skills

Active Listening

Knowledge of Medicare

Computer Proficiency

Bilingual (Spanish or Creole)

Education

High School Diploma

Tools

Salesforce

Microsoft Office

Job description

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Sales Call Center Specialist will engage with potential members through phone contact, scheduling VIP tours in our medical centers. The incumbent in this role is responsible for adding new members by communicating and demonstrating the organization’s entities major points of difference. He/She will educate prospective members about our medical centers and services offered through telephone conversations. Through scheduled tours, potential new members will be able to see our centers and meet with our Membership Development team before becoming patients.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Handles inbound calls from potential new members that are initiated by local sales and marketing initiatives and campaigns that drive traffic into inbound phone lines.
• Maintains acceptable call metrics and performance standards, including effectiveness, efficiency and quality.
• Handles inbound calls from potential new members generated from TV, marketing and events.
• Schedules VIP tours of our medical centers.
• Invites prospects to local community events as requested.
• Grows and nurtures potential members toward becoming new patients.
• Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of Medicare and Medicare Advantage programs preferred.
• Proficiency with computer and web-based applications.
• Knowledge of Salesforce is a plus.
• Fluent written and oral English knowledge; bilingual (Spanish or Creole) is a plus.
• Strong verbal communication skills including active listening.
• Proficiency with Microsoft Office Products (i.e. Word, Excel, PowerPoint).

EDUCATION AND EXPERIENCE CRITERIA:

• High school diploma or equivalent required.
• 1-3 years of related phone contact work experience required.
• Successful experience in a service industry is strongly preferred.
• Successful customer care sales experience is a plus.
• Experience with Community Relations.
• Experience working with seniors or Medicare eligible individuals.

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

About the company

We bring better healthcare to seniors. Our value-based care provides superior, coordinated care for seniors on Medicare, many of whom have multiple chronic conditions. Fully focused on prevention, our physician-led teams put the patient at the center.