Sales Business Operations Manager

topgolf; Dallas (TX); On-site; USD 90,000 - 125,000; Full time

Job summary

Topgolf in Dallas is seeking a Sales Business Operations Manager to act as the operational backbone for our Sales Operations team. You will own coordination, intake, communication, and execution across programs, products, and projects to keep initiatives moving.

The right candidate thrives in fast-paced environments, partners with venue teams and leadership, and delivers scalable solutions through proactive process design and cross-functional collaboration.

Qualifications

• Minimum 3+ years in sales operations or program management.
• Strong communication and organizational skills.
• Proactive, detail-oriented with ability to manage multiple initiatives.

Responsibilities

• Coordinate sales programs from planning through deployment and steady-state.
• Serve as main liaison between venue teams, leadership, and partners.
• Develop project plans, track milestones, and hold teams to deadlines.
• Design and maintain SOPs and rollout materials.
• Own intake for sales requests and maintain portfolio visibility.

Skills

Sales operations

Program management

Cross-functional collaboration

Process design

Job description

ABOUT TOPGOLF

Topgolf is a sports entertainment company that has changed how millions of people experience golf-& a genuinely energizing place to build a career. Every year, guests visit our venues for an experience that's hard to find anywhere else: hitting golf balls toward a target-lined outfield, tracking every shot in real time, enjoying great food and drinks, and connecting with friends, family, and coworkers.

With more than 100 venues worldwide and proprietary Toptracer technology integrated into our guest experience and licensed globally, Topgolf operates at the intersection of entertainment, technology, and hospitality. We are a growing, dynamic business with meaningful opportunities to innovate, scale, and continuously improve how we support our teams and our guests.

WHAT WE'RE SEEKING

The Sales Business Operations Manager serves as the operational backbone of the Sales Business Operations team, owning the coordination, intake, communication, and execution that keeps programs, products, and projects moving across the sales organization. This role provides dedicated operational and commercial product support, acting as the critical bridge between venue teams, leadership, and cross-functional partners. The ideal candidate is a hands-on operator who thrives in the details, excels under fast-moving deadlines, and adapts quickly in a consistently evolving environment, bringing a proactive, solutions-oriented mindset to every challenge.

WHAT YOU WILL DO

Key Responsibilities

• Manage sales support channels and serve as the primary point of contact for non-systems field inquiries, including application, technology, and accounting-related questions and needs, investigating and triaging issues and providing both immediate and long-term scalable solutions, escalating appropriately to ensure timely resolution
• Develop and manage project plans that support sales department rollouts, program timelines, and post-launch stabilization, tracking milestones and holding cross-functional partners accountable to deadlines
• Execute sales enablement programs and processes, handling end-to-end coordination, communication, and logistics that bring initiatives from planning through deployment/rollout and into steady-state operations
• Partner with training, operations, and sales leadership to build, maintain, and continuously improve event standard operating procedures, ensuring documentation is current, accessible, and reflective of business processes across the sales organization
• Own program and project intake for the sales department, capturing, organizing, and prioritizing incoming requests while maintaining visibility into workload, status, and key dependencies across the team's portfolio
• Design, develop, and deliver scalable processes, clear execution guidelines, and comprehensive rollout material to support sales programs, initiatives, and tools

CORE COMPETENCIES FOR SUCCESS

Sales Support & Issue Resolution

• Serves as the front line for field-facing operational needs, triaging issues and delivering timely, scalable solutions.
• Manages sales support channels and serves as the primary point of contact for non-systems field inquiries, including application, technology, and accounting-related questions.
• Investigates and triages issues, providing both immediate and long-term scalable solutions and escalating appropriately to ensure timely resolution.

Program & Project Management

• Drives sales department initiatives from planning through steady-state operations, keeping cross-functional partners accountable to deadlines.
• Develops and manages project plans that support sales department rollouts, program timelines, and post-launch stabilization.
• Executes sales enablement programs and processes, handling end-to-end coordination, communication, and logistics from planning through deployment and into steady-state operations.

Process Design & Documentation

• Builds and maintains the standard operating procedures and rollout materials that keep the sales organization running consistently.
• Partners with training, operations, and sales leadership to build, maintain, and continuously improve event standard operating procedures.
• Designs, develops, and delivers scalable processes, clear execution guidelines, and comprehensive rollout material to support sales programs, initiatives, and tools.

Intake & Portfolio Visibility

• Owns the front door for sales department requests, keeping the team's workload and priorities visible and organized.
• Owns program and project intake for the sales department, capturing, organizing, and prioritizing incoming requests.
• Maintains visibility into workload, status, and key dependencies across the team's portfolio.

Cross-Functional Collaboration

• Serves as the connective tissue between venue teams, leadership, and cross-functional partners.
• Acts as the critical bridge between venue teams, leadership, and cross-functional partners, providing dedicated operational and commercial product support.
• Brings a p