Sales BDC Representative

Gateway Toyota; Toms River (NJ); On-site; USD 15,000 - 25,000; Full time

Job summary

Gateway Toyota in Toms River, NJ is seeking a BDC Representative to manage inbound/outbound calls and communicate with prospects via text, email, or social media. You will schedule sales appointments, record customer data, and route inquiries to the appropriate departments, while upholding policies and ethics.

The role requires strong communication, problem-solving, and data-handling abilities, with training provided to learn dealership systems and procedures.

Qualifications

• Excellent communication skills, both oral and written.
• Ability to define problems, collect data, and draw conclusions.
• Ability to document data for management analysis.
• Basic math and data handling abilities.

Responsibilities

• Make inbound and outbound calls to prospects and customers.
• Respond to inquiries via phone, text, and email.
• Schedule, confirm, and reschedule sales appointments.
• Record basic customer information in the dealership system.
• Route inquiries to appropriate department when needed.
• Conduct telephone and in-person transactions courteously.

Skills

Excellent communication

Lead handling

Telephone etiquette

Data recording

Problem solving

Team collaboration

Education

High school diploma or equivalent

Associate's degree (A.A.) or equivalent

Job description

Summary/Objective The BDC Representative is responsible for making inbound and outbound calls and communicating with prospects and customers via text, email, or social media as assigned.

Essential Functions

• Training is 3-4 weeks long
• Training includes shadowing, mock calls, legal training, how to use computer systems, and how to schedule sales appointments
• Completes inbound and outbound calls with a focus on lead-generation activities for newly assigned departments.
• Respond to inbound internet inquiries by phone, text message, and email
• Schedules, confirms, and reschedules sales appointments as necessary
• Obtain and record basic demographic information about each customer using dealership sales control system
• Assists with answering customer inquiries and problems by routing customers to the contact and or department
• Conducts telephone and in-person transactions courteously and promptly
• Understand the terminology of the automobile business and keep abreast of technological changes
• Understand the manufacturer requirements and policies for assigned brands
• Follows all attendance and punctuality standards and adheres to timekeeping standards; Employees are required to record the beginning and end times of any shift, break, or departure from work for personal reasons
• Follows the Company Code of Business Ethics and Conduct
• Understands and follows all work rules and procedures and follows lawful directions from Supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Maintains a professional appearance in accordance with company policy
• Attends pertinent training and stays current with the sales department concerns and sales techniques
• Attends company meetings as required
• Other duties as assigned

Requirements

• Excellent communication skills, both oral and written, with the ability to effectively communicate with customers via face-to-face, phone, or other means of communication.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to process data and organize it for management analysis.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to interact well with others and be a positive influence on employee morale throughout the organization

Work Environment/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds.
This position may involve long periods of sitting
This position involves repetitive motion.
This position requires the ability to climb stairs and may be required to stoop and kneel infrequently
This position requires the ability to hear and talk
This position is primarily located in an office environment, with heating and air conditioning but the position requires the ability to meet with customers outside and may be subject to extreme cold or heat for short periods of time.

Position Type/Expected Hours of Work

Work evening, weekend, and holiday work hours as required.

Required Education and Experience

High school diploma or the equivalent and one year related experience; equivalent combination of education and experience.

Preferred Education and Experience

Associate's degree (A. A.) or equivalent; or one to two years of related experience and/or training; or equivalent combination of education and experience.

Safety Sensitive Position

No

Dealership Name

Gateway Toyota

395 Rte 37 East, Toms River , New Jersey 08753 , United States

Area of Interest

Customer Service

Position Type

Full-time

Pay Transparency

Pay for this position is $18.00 per hour.