Sales BDC Manager DARCARS Mount Kisco

Darcars; Village/Town of Mount Kisco (NY); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is on the lookout for an On-Site Sales BDC Director to enhance the car buying experience. This role involves managing customer inquiries, ensuring prompt responses, and converting leads into dealership visits. The ideal candidate will possess excellent communication skills and a strong commitment to quality and process improvement. Join a dynamic team dedicated to providing exceptional service and enjoy a range of benefits, including medical and dental insurance, employee discounts, and opportunities for community involvement.

Benefits

Medical insurance

Vision insurance

Dental insurance

Short-term disability plans

Long-term disability plans

Life insurance

Employee discounts on vehicle purchases

Participation in community service initiatives

Qualifications

• Proficient in Microsoft Office Suite and customer tracking systems.
• Excellent communication skills and ability to multitask.

Responsibilities

• Manage high-volume inbound and outbound calls and emails.
• Convert inquiries into dealership visits or virtual appointments.
• Document all customer contact activities in CRM.

Skills

Microsoft Office Suite

Excellent communication skills

Customer tracking systems

Multitasking

Organizational skills

Education

High School diploma or equivalent

Job description

DARCARS Automotive Group is looking for a On-Site Sales BDC Director!
Sales BDC Experience required

*CLOSED SUNDAYS*

Role Overview

As a Business Development Call Center Director, your role is vital in managing our digital business prospects. This is not a remote position. You will develop a next-generation car buying experience by establishing genuine connections with prospective customers via their preferred communication channels. Your responsibilities include managing high-volume inbound and outbound calls and emails promptly, identifying customer needs, scheduling in-person and virtual appointments, partnering with sales consultants, and providing pricing and vehicle availability information.

Responsibilities

1. Respond to all customer internet inquiries via email, SMS, and phone within 1 hour, ensuring content meets company mystery shop guidelines.
2. Serve as the first-level expert on our products, services, purchase process, and the DARCARS brand.
3. Convert inquiries into dealership visits or virtual appointments.
4. Follow established phone scripts and email templates.
5. Document all customer contact activities in eLeads (CRM).
6. Meet or exceed individual performance objectives such as response time, response rate, appointment set rate, follow-up activities, and conversion rates.
7. Follow best practices for short-term and long-term customer follow-up.

Requirements & Qualifications

• Proficiency with Microsoft Office Suite.
• Quick learner capable of absorbing product and service information.
• Excellent listening, verbal, and written communication skills.
• Commitment to quality, process improvement, innovation, and excellence.
• Professional appearance and work ethics.
• Ability to make high-volume outgoing calls, typically 70+ per day.
• Advanced computer and phone skills.
• Typing speed of at least 35-40 words per minute.
• Experience with customer tracking systems is preferred.
• Experience in retail, sales, service BDC, receptionist, call center, or sales BDC roles is preferred.
• Appointment setting experience is a plus.
• Ability to multitask in a fast-paced environment.
• Multilingual skills are a plus.
• Strong organizational and time management skills; team player.
• Availability to work evenings and weekends if necessary.
• High School diploma or equivalent.
• Must be at least 18 years old.
• Ability to pass pre-employment screening, including background checks.

Benefits

• Medical, vision, and dental insurance.
• Short-term and long-term disability plans.
• Life insurance.
• Employee discounts on vehicle purchases, parts, and service repairs.
• Participation in community service initiatives.

This job advertisement does not encompass all duties and responsibilities associated with this role. Employees may be required to perform additional tasks as directed by supervisors. We are an equal opportunity employer and a drug-free workplace. Employment offers are contingent upon passing background screening, including criminal background checks, review of consumer and motor vehicle records, and SSN verification. Employment is at-will and subject to termination if dealership policies are violated.