Sales BDC Manager DARCARS Englewood

DARCARS Automotive Group; Englewood (NJ); On-site; USD 50,000 - 80,000; Full time

Job summary

DARCARS Automotive Group is seeking a Sales BDC Manager for their Englewood location. This on-site role involves managing digital business prospects, responding to customer inquiries, and converting leads into appointments. Ideal candidates will have strong communication skills, sales experience, and a commitment to quality service.

Benefits

Medical, vision, and dental insurance

Short-term and long-term disability plans

Life insurance

Employee discounts on vehicle purchases

Opportunities for community service initiatives

Qualifications

• Experience in retail, sales, service BDC, or call center preferred.
• Ability to handle high volume outgoing calls (70+ per day).
• Proficiency in various languages is a plus.

Responsibilities

• Manage inbound/outbound calls and emails to identify customer needs.
• Convert inquiries into dealership visits or virtual appointments.
• Document all customer contact activity in eLeads (CRM).

Skills

Communication

Organization

Multi-tasking

Customer service

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

CRM systems

Job description

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DARCARS Automotive Group is looking for a On-Site Business Development Manager!

• CLOSED SUNDAYS*
• Sales BDC experience required

As a Business Development Manager, your role is vital in managing our digital business prospects. *This is not a remote position. You will contribute to a next-generation car buying experience by developing a real connection with our prospective customers primarily via today's preferred communication channels. You will manage a high volume of inbound/outbound calls and emails in a timely manner, identify customer needs, schedule in-person and virtual sales appointments, partner with sales consultants, and provide pricing and vehicle availability information.

• Respond to all customer internet inquiries via email, SMS, and phone within 1 hour, with content meeting the company’s mystery shop guidelines.
• Serve as the first-level expert on our products, services, purchase process, and the DARCARS brand.
• Convert inquiries into dealership visits or virtual appointments.
• Adhere to phone communication scripts and email templates.
• Document all customer contact activity in eLeads (CRM).
• Meet or exceed individual performance objectives: response time, response rate, appointment set rate, follow-up activities, and close rate conversions.
• Follow best practice guides for short-term and long-term customer follow-up.

Requirements & Qualifications

• Computer savvy with a full working knowledge of Microsoft Office Suite
• Quick learner, able to absorb substantive product and service information
• Excellent listening, verbal, and written communication skills
• Commitment to quality, process improvement, innovation, and excellence
• Professional appearance and work ethics
• High volume outgoing calls, ranging from 70+ calls per day
• Advanced computer & phone skills
• Typing speed of at least 35-40 words per minute
• Experience using customer tracking systems to track calls and appointments preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Able to multi-task in a fast-paced environment
• Proficiency in various languages is a plus
• Team player with strong organizational and time management skills
• Availability to work evenings and weekends if necessary
• High School diploma or equivalent
• Must be at least eighteen years old
• Ability to pass pre-employment screening (background check)

Benefits

• Insurance: medical, vision, dental
• Short-term and long-term disability plans
• Life Insurance
• Employee discounts on vehicle purchases, parts, and service repairs
• Opportunities to participate in community service initiatives

This job advertisement does not state or imply that these are the only duties and responsibilities. The employee will be required to follow additional instructions and perform other duties as assigned by a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon passing background screening (including criminal background check, review of consumer & motor vehicle records, and SSN verification). Employment is at-will and subject to termination if dealership rules & regulations are violated.