Sales Associate - White House Black Market

Chico's; Lansing (MI); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking passionate Sales Associates to join their vibrant team. This role focuses on creating a welcoming atmosphere for customers while driving sales through effective communication and product knowledge. Associates will engage with clients, ensuring a seamless shopping experience both in-store and online. Ideal candidates will possess strong organizational skills, a commitment to customer service, and the ability to thrive in a fast-paced environment. If you are eager to grow your career in retail and make a positive impact on customers' experiences, this opportunity is perfect for you.

Qualifications

• Retail or sales experience preferred.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Meet sales goals and assist customers with product knowledge.
• Ensure prompt resolution of customer concerns.
• Support store cleanliness and organization.

Skills

Communication Skills

Customer Service

Sales Techniques

Organizational Skills

Adaptability to Technology

Education

High School Diploma or Equivalent

Job description

With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources, and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

Position Objective:

The Sales Associate is responsible for supporting management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations. This includes ensuring a great customer experience and maximum profitability. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

Functional Responsibilities:

1. Drive for Results:
   • Meet sales goals by utilizing sales techniques and communicating product knowledge to customers; recommend merchandise or assist in locating merchandise based on customer needs.
   • Maintain knowledge of current sales, promotions, pricing, and visual standards.
   • Handle merchandise, presentation, loss prevention, and visual directives as directed by management.
   • Participate in store visual directives including monthly store sets and zone maintenance.
2. Customer Experience:
   • Model and promote the MAPS principles, offering a cohesive omni-channel experience.
   • Ensure prompt resolution of customer concerns.
   • Maintain efficient register operations, staying current on policies regarding payments, returns, exchanges, and security.
   • Encourage buying decisions at checkout, including gift card sales, and sign up clients for the reward program.
   • Build and maintain a customer following through clienteling and wardrobing.
   • Know current product fit and style offerings both in-store and online.
   • Maintain consistent communication with clients via customer books.
3. Operational Excellence:
   • Support replenishment activities to keep the store full and appealing.
   • Assist with locate fulfillment and visual directives, including floor sets, window changes, signage, etc.
   • Help maintain boutique cleanliness and organization.
4. Teamwork and Growth:
   • Promote an inclusive, collaborative approach to problem solving.
   • Seek personal development opportunities and solicit feedback.
   • Perform other duties as assigned, noting that some duties may vary across brands.

Qualifications:

• High School diploma or equivalent.
• Retail or sales experience preferred.
• Must be 18 years or older.
• Excellent communication and customer service skills.
• Ability to learn and adapt to company technology.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to communicate effectively with customers, associates, and management.
• Regular attendance and a flexible work schedule, including nights, weekends, and holidays, are required.

Physical Requirements:

• Constant walking/standing for 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. for 1-33% of an 8-hour shift.
• Frequent climbing for 34-66% of an 8-hour shift.

We are always accepting applications for talented individuals to join our store teams. You may apply at any time; however, some positions may not be currently open. Accommodation is available for applicants with disabilities. Please contact your local Store Manager for assistance during the application process.

Our store location:
3093 Eastwood Town Center

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical conditions, pregnancy, gender, sexual orientation, gender identity, military service, veteran status, or other protected categories under law.