Sales Associate - White House Black Market

Chico's FAS, Inc. - Retail; Ann Arbor (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player seeks a Sales Associate to join their fashion-focused team. This role is pivotal in creating a unique shopping experience that empowers customers to feel beautiful. You will be responsible for driving sales, maintaining visual standards, and delivering exceptional customer service. The ideal candidate thrives in a fast-paced environment, possesses strong communication skills, and is eager to learn. This position offers a dynamic work atmosphere where you can grow and develop your skills while contributing to a collaborative team. If you have a passion for fashion and customer service, this opportunity is perfect for you!

Qualifications

• High School diploma or equivalent required; retail experience preferred.
• Excellent communication and customer service skills are essential.

Responsibilities

• Drive sales by utilizing techniques and product knowledge.
• Ensure a great customer experience and operational excellence.

Skills

Communication Skills

Customer Service Skills

Organizational Skills

Sales Techniques

Ability to Multi-task

Education

High School diploma or equivalent

Tools

Sales Technology

Job description

Sales Associate - White House Black Market

Location: 48103

Country: United States

Region: Midwest

Reference Number: 6451

Position type: Freelance/Contract

Category: Retail

Job Function: Store - Associate

Sales Associate - White House Black Market

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE:
The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including ensuring a great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

1. Drive for Results:
   Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
2. Maintains knowledge of current sales and promotions; maintains pricing and visual standards.
3. Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
4. Participates in visual directives including monthly store sets and zone maintenance.

1. Customer Experience:
   Models and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
2. Ensures prompt resolution of customer concerns.
3. Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices, and other applicable operations.
4. Reinforces buying decisions at the checkout and achieves add-on goals including gift card sales.
5. Signs up clients for the reward program.
6. Builds and maintains a solid customer following through clienteling and wardrobing.
7. Knows current product fit and style assortment offerings in store and online.
8. Maintains consistent client communication through utilization of customer book.

1. Operational Excellence:
   Supports replenishment activities that keep the store full and abundant.
2. Assists with locate fulfillment.
3. Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.
4. Assists with boutique cleanliness and organization.

1. Teamwork and Growth:
   Promotes an inclusive, collaborative approach to problem-solving.
2. Seeks personal developmental opportunities and readily solicits feedback.

Other duties as assigned. This position may be found in multiple brands. Some duties may vary from brand to brand.

QUALIFICATIONS:

1. High School diploma or equivalent.
2. Retail or sales experience preferred.
3. Must be 18 years of age or older.
4. Excellent communication skills.
5. Excellent customer service skills.
6. Able to learn or adapt to technology provided by the company.
7. Strong organizational skills and ability to multi-task in a fast-paced environment.
8. Able to communicate with customers, Associates, and Management.
9. Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

PHYSICAL REQUIREMENTS:

1. Constant Walking/Standing - 67-100% of 8-hour shift.
2. Occasional Lifting up to 50 lbs. - 1-33% of 8-hour shift.
3. Frequent Climbing - 34%-66% of 8-hour shift.

Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.

3459 Briarwood Mall

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.