Sales Associate - US - Open Availability

Express; Austin (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking enthusiastic Sales Associates to join their team. This role is pivotal in providing a welcoming shopping experience, maintaining store organization, and ensuring customer satisfaction. As part of a vibrant community, you will play a key role in transforming the retail experience into a unique journey for customers. If you have a passion for fashion and an eagerness to help others express themselves, this opportunity is perfect for you. Join a company that values creativity, teamwork, and personal growth while making a positive impact on customers' lives.

Qualifications

• 0-2 years of relevant job experience, minimum 6 months.
• Proficient in use of technology such as iPads and registers.

Responsibilities

• Maintain a clean and organized sales floor and assist customers.
• Process transactions quickly and resolve customer service issues.

Skills

Customer service skills

Communication skills

Technology proficiency (iPad, registers)

Team collaboration

Education

High School or Equivalent

Job description

Pay Competitive

Location Austin/Texas

Employment type Other

Job Description

Req#: 28740

Overview

This is a unique and exciting time to join Express. Since launching our EXPRESSway Forward strategy in 2020, we have been steadily advancing a transformation from being known as a store in the mall to a brand with a purpose, powered by a styling community. We believe that clothes can serve a higher purpose to make people look the way they want to look and feel the way they want to feel, and our Express brand purpose – We Create Confidence & Inspire Self-Expression – speaks to the role our brand can play in their lives.

Today, we are reimagining our retail and outlet stores with a spirit of hospitality so everyone who walks through our doors has a positive experience and leaves wanting to be a part of Generation Express. We call our stores ‘Style Studios’ and our sales associate teams ‘Style Squads’ – and they are the most important part of our transformation. Our culture is defined by three values – Express Yourself, Express Together, Express Success – and we invite you to join us and help build, activate and amplify the Express styling community.

For more information about Express, Inc. please visit www.express.com.

Responsibilities

Location: Barton Creek Square Mall

The Sales Associate is responsible for providing a great in-store shopping experience for customers. The Sales Associate assists with additional tasks including, but not limited to, stocking, cleaning, and folding merchandise.

Flawless Execution

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all our associates and customers.
• Assist with product launch changes according to company SOP.

Provide a Great Customer Experience

• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately reducing the customers wait time.
• Positively resolve customer service-related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.

Other essential functions may occur as directed by your supervisor.

Essential Qualifications

• Education: High School or Equivalent
• Years of Experience: 0-2 of relevant job experience - minimum 6 months
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Preferred Qualifications (skills and abilities)

• Previous retail experience preferred
• Customer service skills and ability to interact with customers
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates
• Demonstrated collaborative skills and ability to work well within a team

Closing

As an equal opportunity employer, EXPR does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. EXPR only hires individuals authorized to work in the United States.

Notification to Agencies: Please note that EXPR does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, EXPR will not consider or approve payment to any third-parties for hires made.

About the company

Express, Inc. is an American fashion retailer that caters mainly to young men and women.