Sales Associate- Temporary

MarketSource; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)/Roth

Life Insurance

Disability (Short/Long-term)

HSA & DCFSA

Transit Benefits

Employee Assistance Program

PTO/Vacation/Sick Leave

Job summary

MarketSource is seeking a Sales Associate to connect with existing and potential customers, handling calls to convert to sales while following policies and quality standards. The role emphasizes presenting offers, overcoming objections, and entering customer data accurately.

You will work on programs that require strong sales skills and excellent customer service. The position requires maintaining product knowledge, meeting call-quality goals, and collaborating with internal teams to ensure

Qualifications

• Ability to work flexible schedules, including weekends.
• May require bilingual ability (English, Spanish, French, etc.).
• Passing program-specific assessments is required.

Responsibilities

• Connect with existing and potential customers to convert calls to sales.
• Process incoming and outgoing sales calls in line with policies and quality standards.
• Present offers or paraphrase presentations based on product information to help customers decide.

Skills

Flexible schedules

Bilingual ability

Education

High School/GED

Job description

Overview

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Responsibilities

Summary

The Sales Associate is responsible for connecting with existing and potential customers while working on projects requiring strong sales skills to covert the call to a sale with an emphasis of most calls on sales; sales agents are responsible for processing various incoming and outgoing sales focused phone calls for assigned clients and programs in accordance with policies, procedures, quality standards, and federal laws and regulations

Essential Job Functions:

Connect with existing and potential customers while working on projects requiring strong sales skills to covert the call to a sale with an emphasis of most calls on sales while ensuring adherence to corporate and department policies and procedures

Sales agents are responsible for processing various incoming and outgoing sales focused phone calls for assigned clients and programs in accordance with policies, procedures, quality standards, and federal laws and regulations

Call processing includes presenting offers, overcoming caller objections, transitioning between script elements, asking for sales, obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues and providing customer service

Depending on program requirements, either present offers by reading scripted sales presentations verbatim or paraphrasing and customizing the presentations based from product summary information, allowing an opportunity to make an informed decision regarding the purchase of a product/service offer

Agents should maintain established quality and completed calls per hour goals while supporting program goals and objectives

Maintain excellent product knowledge regarding product offers, pricing and upsells

Exercise exceptional customer service skills optimize each contact with the customer

Ensure that calls are processed in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations

Assist in resolving routine program quality issues by identifying issue(s) and researching in a timely manner

Maintain required documentation in an accurate and timely manner using established systems

Maintain strict confidentiality of information provided by customer or data accessed within assigned systems

Maintain an in-depth knowledge of assigned client's products and service, as well as policies and procedures regarding customer calls

Establish and maintain a professional relationship with internal/external customers, team members and department contacts

Escalate to supervisor any situation outside the employee’s control that could adversely impact the services being provided

Qualifications

Required Knowledge, Skills, and Abilities:

Ability to work flexible schedules, which may include working weekends

Based on program may need to be bilingual in English, Spanish, French, etc.

Job Requirements:

Minimum High School education/GED

Additional education and/or experience requirements may be required based on specific program

Passing program specific assessments required

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email [e-mail] requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre‑employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.

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