Sales Associate (Sur La Table)

CSC Generation; Lake Oswego (OR); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Sales Associate to join their vibrant team. In this role, you will engage with customers, providing exceptional service and product knowledge while driving sales. You will be responsible for processing transactions, maintaining store standards, and collaborating with a high-performing team to achieve sales goals. This position offers a dynamic environment where you can inspire and delight customers while contributing to a mission of sharing the joy of cooking. If you're looking for a rewarding opportunity to grow in retail, this role is perfect for you!

Qualifications

• 1+ years of retail sales experience preferred.
• Proficient in using POS systems and providing exceptional customer service.

Responsibilities

• Provide an exceptional customer experience and assist with product inquiries.
• Process transactions accurately and maintain store cleanliness.

Skills

Customer Service

Sales Skills

Communication Skills

Teamwork

Education

High School Diploma or equivalent

Tools

POS Systems

Job description

With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.

The Sales Associate contributes to the success of a Sur La Table store by inspiring customers on all points of their retail journey. This role seeks out customers to assist with product information, location, pricing, and availability as well as processing returns and sales transactions. The Sales Associate reports to either a General Manager (GM) or Store Manager (SM).

JOB DUTIES AND RESPONSIBILITIES:

1. Provides an exceptional customer experience according to customer service standards. Proactively seeks out customers in order to determine needs and sell items.
2. Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary.
3. Works as a part of a high-performing team to achieve store’s sales plan. Strives to achieve individual sales goals.
4. Shares product assortment and services such as gift registry and cooking classes with customers. Demonstrates products upon request of a customer or as directed by a manager.
5. Consistently follows all Sur La Table policies and standard operating procedures (SOPs).
6. Maintains a clean store environment, including restrooms.
7. Processes a variety of transactions accurately and efficiently via the POS including, but not limited to, sales, returns, price checks, etc.
8. Ensures pricing integrity, MOS products, stocks and replenishes the sales floor using FIFO and according to visual standards.
9. Records time worked accurately and according to SLT policy.
10. Demonstrates exceptional verbal and written communication skills with employees, customers, and store management team.
11. Protects customers, employees, and company assets. Notifies Manager on Duty of safety risk or threat in the store.
12. Additional responsibilities as assigned by Manager on Duty (MOD), General Manager, or Store Manager.

ESSENTIAL FUNCTIONS:

1. Ability to communicate verbally and work cooperatively with employees and customers.
2. Ability to remain in a stationary position for up to 3 hours at a time.
3. Ability to move about the workplace selling to customers and retrieving merchandise from storage and/or sales floor.
4. Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch in order to demonstrate, retrieve and/or replenish merchandise.
5. Ability to work a varied schedule including nights and weekends as business dictates.
6. Ability to ascend/descend ladders in order to retrieve and/or move merchandise.
7. Ability to operate a computer, POS system, keyboards, merchandise scanners, and mouse in order to accomplish work.
8. Regular and predictable attendance.
9. Ability to lift and/or move merchandise weighing up to 35 lbs.

EXPERIENCE AND REQUIRED QUALIFICATIONS:

1. 1 year retail sales experience (preferred).
2. Must be at least 16 years old.
3. Proficient in POS Systems.

Sur La Table Core Competencies for Everyone:

1. Focus on the Customer: You inspire and delight your customers.
2. Be Genuine: Your communication style is respectful, effective, and sincere.
3. Make the Right Call: You effectively blend knowledge, experience, wisdom & decisive action.
4. Take Ownership: You are committed, responsible, and provide solutions.
5. Achieve Results: You meet and exceed goals and expectations.

This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.