Sales Associate/Stylist

Club Monaco; Boston (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic stylist to enhance customer experiences and drive sales. In this role, you will utilize your exceptional interpersonal skills to create a welcoming environment while maximizing personal sales. You will be responsible for maintaining store operations, ensuring product presentation aligns with brand standards, and providing top-notch customer service. This position offers a unique opportunity to blend your passion for fashion with a commitment to excellence. Join a forward-thinking brand where your contributions will make a significant impact on the customer journey and overall store success.

Qualifications

• Excellent interpersonal skills supporting both a team environment and customer service.
• Strong attention to detail and ability to recognize changing work demands.

Responsibilities

• Maximize personal sales and provide a friendly customer environment.
• Assist in store operations and maintain visual presentation standards.

Skills

Interpersonal Skills

English Communication

Attention to Detail

Goal Orientation

Job description

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must-have fashion and key pieces that together are the foundation of a modern wardrobe.

Position Overview

The objective of the stylist is to meet or exceed the sales and profitability goals of the store by maximizing personal sales consistently. Provide optimum level of customer service by fulfilling customer’s requirements and needs and consistently apply non-negotiable sales standards. The stylist also assists in all areas of store operations as requested.

Responsibilities

• Maximize personal sales at all opportunities
• Provide a friendly and welcoming environment
• Demonstrate how new product can mix with existing stock and previous purchases
• Communicate product and customer feedback to managers
• Apply Point of Sale knowledge to process needed transactions
• Handle multiple customers at fitting rooms by following all policies and procedures
• Demonstrate effective phone etiquette through customer service
• Follow through with customer experience by utilizing thank you cards, business cards, and maintaining client book
• Ensure ease of customer experience through visual presentation and overall store maintenance
• Assist in the execution of the brand integrity and visual standards set by the company
• Attend and participate in store flips
• Clean, vacuum, fold, size, steam, replenish as assigned
• Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, folding and floor changes
• Maintain a professional appearance consistent with established dress code and image guidelines
• Actively support securing company assets through effective Asset Protection in compliance with company policies and procedures

Experience, Skills, and Knowledge

• Excellent interpersonal skills supporting both a team environment and customer service
• Excellent English communication - verbal and written
• Strong attention to detail
• Ability to recognize and react to changing work demands
• Goal oriented: ability to stay focused on creating winning results