Sales Associate - Southern Pines

FGG Spa, LLC; Southern Pines (NC); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k)

401(k) matching

Free uniforms

Paid time off

Vision insurance

Dental insurance

Employee discounts

Flexible schedule

Training & development

Supplemental Insurance

Life Insurance

Job summary

FGG Spa, LLC, a Hand & Stone Massage and Facial Spa franchisee, is seeking Sales Associates to join our Southern Pines team. You will handle phone calls, greet clients, set appointments, and drive membership sales while delivering an outstanding guest experience.

We offer a base hourly rate adjusted to experience, plus an uncapped membership commission structure. Top performers often earn an additional $2-$4 per hour in commission, with opportunities for advancement and training.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service mindset with a guest-first approach.
• Experience in sales or membership-based programs is a plus.

Responsibilities

• Meet membership sales goals.
• Promote services and promotions to clients.
• Answer phone calls, set appointments, and greet clients with a smile.
• Educate clients on benefits of our services and add-ons.
• Maintain spa cleanliness and a welcoming environment.

Skills

Communication skills

Customer service

Sales

Membership sales

Job description

• Employer Contributions to Medical Insurance
• 401(k)
• 401(k) matching
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Benefits:

• Supplemental Insurance
• Life Insurance
• Employer Contributions to Medical Insurance
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Southern Pines located at 10205 US-15 Unit 43, Southern Pines, NC 28387 is seeking sales professionals to join our team. Our ideal candidate is a responsible, driven individual with excellent communication skills, positive attitude, and winning personality. Candidates should have a demonstrated history of providing exceptional customer service in prior roles. Our goal is simple: to make each visit the best hour of the month for our guests and valued members. Our Sales Associates play a crucial part in achieving this goal. By forging genuine connections with our clients, co-workers, and communities, Sales Associates ensure that each service is memorable and exceptional.

What Sets Us Apart?

FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. No matter how big we get, the core of our company culture is to PUT PEOPLE FIRST! Enjoy a supportive and nurturing work environment where your growth and well-being are top priorities! Your journey with us goes beyond onboarding - enhance your spa industry career through regular sales coaching and training, and opportunities to grow into a successful spa leader.

Compensation Details

We offer a competitive compensation package designed to reward your contributions and drive your success. This role is more than just answering phones! Boost your paycheck with our stress-free membership model. Enjoy a base hourly rate tailored to reflect your experience and skill PLUS benefit from our uncapped commission structure on membership sales, providing substantial earning potential based on your sales performance. Our top performers typically earn an additional $2 - $4 per hour in commission on top of their base rate.

As a Sales Associate, you will

• Meet membership sales goals
• Successfully achieve all performance-based goals set by spa leadership and the company on a consistent basis. These goals include, but are not limited to: Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
• Maintain a detailed knowledge of our service menu and work to educate clients on the benefits of specific services and enhancements
• Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
• Passionately promote sales, promotions, and events
• Uphold spa cleanliness standards
• Perform various other duties as assigned

The SA role has a varied schedule including weekend, daytime, evening, and holiday hourly schedules, and flexible availability is preferred.