Sales Associate - Concord

Hand & Stone - 8915 Christenbury Pkwy - Concord, NC; Charlotte (NC); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Flexible schedule

Comprehensive benefits package

Opportunity for advancement

Uncapped commission structure

Paid time off

Job summary

Hand & Stone in Concord, NC is seeking motivated Sales Associates to join our team. Responsible individuals with excellent communication skills and a positive attitude are ideal for providing exceptional customer service. In this role, you will meet membership sales goals and enhance client experiences while ensuring spa cleanliness. Candidates should be flexible with scheduling, as shifts could include evenings and weekends.

Join us to grow your career in a supportive environment where your personal development is a priority!

Qualifications

• Demonstrated history of providing exceptional customer service.
• Ability to meet sales goals and achieve performance-based targets.
• Flexibility in scheduling including evenings and weekends.

Responsibilities

• Meet membership sales goals.
• Educate clients on service benefits.
• Provide exceptional customer experiences.
• Maintain spa cleanliness standards.
• Promote sales and events.

Skills

Excellent communication skills

Customer service experience

Positive attitude

Sales skills

Job description

Benefits

• Supplemental Insurance
• Life Insurance
• Employer Contributions to Medical Insurance
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Concord located at 8915 Christenbury Pkwy, Concord, NC 28027 is seeking sales professionals to join our team. Our ideal candidate is a responsible, driven individual with excellent communication skills, positive attitude, and winning personality. Candidates should have a demonstrated history of providing exceptional customer service in prior roles. Our goal is simple: to make each visit the best hour of the month for our guests and valued members. Our Sales Associates play a crucial part in achieving this goal. By forging genuine connections with our clients, co-workers, and communities, Sales Associates ensure that each service is memorable and exceptional.

What Sets Us Apart

FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. No matter how big we get, the core of our company culture is to PUT PEOPLE FIRST! Enjoy a supportive and nurturing work environment where your growth and well-being are top priorities! Your journey with us goes beyond onboarding - enhance your spa industry career through regular sales coaching and training, and opportunities to grow into a successful spa leader.

Compensation Details

We offer a competitive compensation package designed to reward your contributions and drive your success. This role is more than just answering phones! Boost your paycheck with our stress-free membership model. Enjoy a base hourly rate tailored to reflect your experience and skill PLUS benefit from our uncapped commission structure on membership sales, providing substantial earning potential based on your sales performance. Our top performers typically earn an additional $2 - $4 per hour in commission on top of their base rate.

Responsibilities

• Meet membership sales goals
• Successfully achieve all performance-based goals set by spa leadership and the company on a consistent basis. These goals include, but are not limited to: Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
• Maintain a detailed knowledge of our service menu and work to educate clients on the benefits of specific services and enhancements
• Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
• Passionately promote sales, promotions, and events
• Uphold spa cleanliness standards
• Perform various other duties as assigned

The SA role has a varied schedule including weekend, daytime, evening, and holiday hourly schedules, and flexible availability is preferred.

We can’t wait to meet you!