Sales Associate - Soma

Chico's; Germantown (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Chico's in Germantown is seeking a Sales Associate to support management in fostering a customer-focused sales culture. This role revolves around ensuring an excellent customer experience while achieving sales and profitability goals.

The ideal candidate will have strong skills in customer service and communication, along with the ability to work flexibly, contributing to store operations and maintaining visual standards. Benefits include opportunities for teamwork and development.

Qualifications

• Retail or sales experience preferred.
• Must be 18 years of age or older.
• Regular attendance essential; ability to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Support management in promoting sales culture.
• Ensure prompt resolution of customer concerns.
• Assist with visual directives and boutique cleanliness.

Skills

Excellent communication skills

Excellent customer service skills

Strong organizational skills

Ability to learn or adapt to technology

Education

High School diploma or equivalent

Job description

Position Objective

The Sales Associate supports management in promoting a customer‑ and product‑focused sales culture, ensuring a great customer experience and maximum profitability.

Functional Responsibilities

Drive for Results

• Meet company sales goals using sales techniques and product knowledge; recommend merchandise or help locate items based on customer needs.
• Maintain knowledge of current sales and promotions, pricing, and visual standards.
• Maintain standards in merchandise handling, presentation, loss prevention, and other directorial duties.
• Participate in visual directives, including monthly store sets and zone maintenance.

Customer Experience

• Model and promote the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni‑channel experience.
• Ensure prompt resolution of customer concerns.
• Provide a fast and efficient register experience, staying current on policies regarding payments, coupons, returns, and exchanges, security practices and other applicable operations.
• Reinforce buying decisions at checkout and achieve add‑on goals, including gift card sales.
• Sign up clients for reward program.
• Build and maintain a solid customer following through clienteling and wardrobing.
• Know current product fit and style assortment in store and online.
• Maintain consistent client communication through a customer book.

Operational Excellence

• Support replenishment activities to keep the store full and abundant.
• Assist with location fulfillment.
• Assist with visual directives, including floor sets, window changes, visual presentations, and placement of signage.
• Assist with boutique cleanliness and organization.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem solving.
• Seek personal developmental opportunities and readily solicit feedback.

Other duties as assigned.

Qualifications

• High School diploma or equivalent.
• Retail or sales experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Ability to learn or adapt to technology provided by the company.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Ability to communicate with customers, Associates, and Management.
• Regular attendance essential; ability to work a flexible schedule including nights, weekends, and holidays.

Physical Requirements

• Constant walking/standing – 67–100% of an 8‑hour shift.
• Occasional lifting up to 50 lbs. – 1–33% of an 8‑hour shift.
• Frequent climbing – 34–66% of an 8‑hour shift.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.