Sales Associate - Soma

Chico's; Costa Mesa (CA); On-site; USD 60,000 - 80,000; Part time

Job summary

An established industry player in retail is seeking a Sales Associate who is passionate about customer service and sales. In this role, you will promote a customer-focused sales culture and ensure an exceptional shopping experience. You will engage with customers, assist them in finding the right products, and help maintain the store's visual appeal. This is a fantastic opportunity to grow your skills in a dynamic environment where teamwork and personal development are highly valued. If you thrive in a fast-paced setting and enjoy helping others, this position is perfect for you.

Qualifications

• Retail or sales experience preferred.
• Must be 18 years of age or older.

Responsibilities

• Meet company sales goals through effective sales techniques.
• Ensure a great customer experience and resolve concerns promptly.
• Support store operations and maintain visual standards.

Skills

Customer Service

Sales Techniques

Communication Skills

Organizational Skills

Adaptability to Technology

Education

High School Diploma

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

POSITION OBJECTIVE:

The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including ensuring a great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

1. Drive for Results
   • Meet company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommend merchandise selections or help locate or obtain merchandise based on customer needs and desires.
   • Maintain knowledge of current sales and promotions; uphold pricing and visual standards.
   • Maintain standards in merchandise handling, presentation, loss prevention, and other duties as directed by Management.
   • Participate in visual directives including monthly store sets and zone maintenance.
2. Customer Experience
   • Model and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
   • Ensure prompt resolution of customer concerns.
   • Ensure a fast and efficient register experience, remaining current on policies regarding payments, coupons, returns, exchanges, security practices, and other operations.
   • Reinforce buying decisions at checkout and achieve add-on goals including gift card sales.
   • Sign up clients for reward programs.
   • Build and maintain a solid customer following through clienteling and wardrobing.
   • Know current product fit and style assortment offerings in store and online.
   • Maintain consistent client communication through utilization of customer books.
3. Operational Excellence
   • Support replenishment activities to keep the store full and abundant.
   • Assist with locate fulfillment.
   • Assist with visual directives, including floor sets, window changes, visual presentations, signage placement, etc., as directed.
   • Assist with boutique cleanliness and organization.
4. Teamwork and Growth
   • Promote an inclusive, collaborative approach to problem solving.
   • Seek personal developmental opportunities and readily solicit feedback.
   • Perform other duties as assigned.

Qualifications:

• High School diploma or equivalent
• Retail or sales experience preferred
• Must be 18 years of age or older
• Excellent communication and customer service skills
• Ability to learn or adapt to technology provided by the company
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Ability to communicate effectively with customers, associates, and management
• Regular attendance and flexibility to work nights, weekends, and holidays are required

Physical Requirements:

• Constant walking/standing (67-100% of 8-hour shift)
• Occasional lifting up to 50 lbs. (1-33% of 8-hour shift)
• Frequent climbing (34-66% of 8-hour shift)

We are always accepting applications for top talent. When a position opens, we will review your application to determine if your qualifications match our requirements. You may apply at any time; however, the position may not currently be open. Accommodation is available for applicants with disabilities. To request accommodation, contact your local Store Manager.

The wage range for this position is $16.50 to $20.75, based on individual qualifications.

5261 South Coast Plaza

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on various protected categories.