Sales Associate (Soho)

Versace; New York (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

Versace in New York seeks a Senior Sales Associate to join our team. You will be a Brand Ambassador, delivering an exceptional client experience and promoting the Retail Excellence Program with clients and staff.

You will build lasting client relationships, meet sales targets, manage daily operations, and support the team with coaching and events. The role demands at least 3 years in retail, strong organizational skills, and proficiency with POS systems, Word, Excel and email.

Qualifications

• Previous experience of at least 3 years in the Retail environment.
• Organizational skills, accuracy and reliability.
• Computer skills to include operation of retail point of sale system, Word, Excel and email.

Responsibilities

• Provide an exceptional client experience as Brand Ambassador and promote the Retail Excellence Program with clients and staff.
• Meet & exceed sales goal targets (daily, monthly, yearly) and KPIs such as UPT and ATV.
• Maintain client relationships through after-sales service, including thank you notes, follow-up calls, and product repair or maintenance.
• Support the team in developing new client relationships while maintaining existing ones.
• Assist with daily operations including opening/closing registers, visual maintenance, and inventory tasks.
• Open and close consignments and process returns and exchanges.
• Communicate effectively and build strong partnerships with clients, peers, and management.
• Develop business-driving initiatives, contests and events; support sales coaching and training.

Skills

Retail sales

Clienteling

POS system

Customer service

Tools

Word

Excel

Email

Job description

Our stores fully embody the spirit of Versace: Italian heritage, fearlessly Luxury forward, iconic design and a family first culture where we believe in the empowerment, motivation and growth of all employees.

Founded in 1978, Versace is one of the leading global fashion design houses. Versace designs, manufactures and distributes fashion and lifestyle products including haute couture, women and men RTW, accessories and fragrances.

WHO YOU ARE

Our contributors at Versace are stylish, fashionable and elevated individuals who have a drive to achieve results and a passion for customer engagement. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being solution oriented.

WHAT YOU WILL DO

The Senior Sales Associate will join our team reporting to the General Manager. You will be a Brand Ambassador by providing an exceptional client experience, embracing and promoting our Retail Excellence Program with our clients and staff alike.

Duties and Responsibilities

• Meet & exceed sales goal targets (daily, monthly, yearly)
• Meet & exceed targets for client data capture
• Create & foster genuine client relationships that will result in hitting and exceeding core KPIs: sales, UPT, ATV
• Maintain client relationships through after sales service: not limited to but to include thank you notes, follow up phone calls, follow through of product repair or maintenance
• Support the team in generating new client relationships while maintaining those that are existing
• Support the business through maintenance of daily operations such as, but not limited to, opening & closing the registers, visual maintenance, inventory tasks
• Set the example of operation excellence by following policies & procedures, while elevating the standards through usage of the proper tools & equipment
• Support the business by maintaining seamless inventory operations throughout the day
• Open and close consignments
• Process returns and exchanges
• Ability to communicate effectively & build strong partnerships with clients, peers, and management
• Develop business driving initiatives, contests and events
• Support the sales team through various coaching & training techniques

YOU’LL NEED TO HAVE

• Previous experience of at least 3 years in the Retail environment
• Organizational skills, accuracy and reliability
• Computer skills to include operation of retail point of sale system, Word, Excel and email

WE’D LOVE TO SEE

• Full understanding of specialty retail and a proven track record in clientelling
• Ability to thrive in a high paced retail environment.
• Ability to multi-task with ease while maintaining a balance of daily responsibilities
• A powerful personality that is entrepreneurial and sales focused

OUR DIVERSITY VALUE

At Versace, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Versace is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law.