Sales Associate | Service Team Member

H&N Enterprise Inc; Lakewood (CO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Generous store discounts

Health care plans (medical, prescription, dental, vision)

401(k), HSA, FSA, pre-tax commuter benefits

Disability & life insurance coverage

Paid parental leave

Pet insurance

Career development & product training

Job summary

H&N Enterprise Inc is looking for Service Team Members to provide exceptional customer service and drive sales. You will engage customers, advise them on products, and assist in managing inventory while ensuring compliance with laws.

Candidates should have at least a high school diploma and some retail experience. The role involves both part-time and full-time responsibilities with flexible schedules, including evenings and weekends.

Benefits include paid time off, healthcare plans, and employee discounts.

Qualifications

• 1-3 years of work experience, preferably in retail.
• Must be 21 years of age or older.
• Physical ability to lift 50 lbs. and stand for long periods.

Responsibilities

• Maximize product inventory and organize displays.
• Deliver exceptional service and build customer relationships.
• Follow safety and compliance laws.

Skills

Customer service

Sales

Product knowledge

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Inventory management software

Job description

About the role

All Store Team Members play an essential role in building the company brand by delivering excellent customer service. You will provide service and drive sales by engaging with customers and advising them on products. While both part-time and full-time positions generally focus on sales responsibilities, you may also be assigned merchandising, front‑end or other responsibilities as needed. Internally you will be referred to as Service Team Member and report to the store management team.

Responsibilities

• Maximize product inventory: process freight, organize and distribute inventory, pull and stock merchandise, build displays and end caps, place signage, and support digital business operations by fulfilling orders and assisting with in‑store and curbside pick‑up and delivery services, including driving and making deliveries if assigned.
• Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing customers about products and services.
• Participate in wine, spirits, and beer training to build product knowledge.
• Maintain knowledge of advertisements, promotions, and loyalty programs.
• Maintain safety and cleanliness standards across the store.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Complete cross‑functional responsibilities as assigned and perform other duties as assigned.
• Load and deliver orders in a safe and professional manner, following company policies and procedures and abiding by all traffic and safety laws if delivery is part of the role.

Qualifications

• High school diploma or equivalent (preferred).
• 1‑3 years of work experience, 1+ years in a retail setting preferred.
• Familiarity with point‑of‑sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.
• Physical requirements: must be 21 years of age or older; walk, bend down repeatedly, and be on feet for 8‑10 hours a day; lift and handle cases and pallets; climb ladders and lift 50 lbs. overhead repeatedly; may be exposed to various outdoor weather conditions throughout the workday.

Benefits (suggested highlights)

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, pre‑tax commuter benefits
• Disability & life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development & product training
• Consumer classes & more

To view our full career page, visit https://careers.totalwine.com/

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.