Sales Associate (Santa Rosa, CA) - Johnson & Johnson MedTech, Orthopaedics

Johnson Johnson; Santa Rosa (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Johnson & Johnson is seeking a Sales Associate to support the Santa Rosa, CA territory in Orthopaedics, delivering in-hospital and field support for DePuy Synthes products. You will assist surgeons with product knowledge, ensure the correct equipment is available, and help drive clinical and customer service excellence.

Join a team focused on improving patient outcomes, maintaining key customer relationships, and meeting sales objectives.

Qualifications

• Bachelor's Degree or Associate Degree or Medical Certification (CST, PT, etc.) with 2+ years of related experience.
• Minimum of 4 years of professional/related experience.

Responsibilities

• Assist DePuy Synthes sales organization in retaining and expanding existing customers and converting new accounts.
• Guide surgeons in the operating room with product knowledge; demonstrate proper usage.
• Support customers by attending surgeries and ensuring equipment availability.
• Troubleshoot technical issues; manage hospital billing and purchase orders.
• Share insights with sales, clinical, marketing teams; prepare reports.
• Maintain deployment of equipment and promotional materials; ensure quality standards.
• Focus on customer satisfaction and differentiate DPS value propositions.

Education

Bachelor's Degree or Associate Degree or Medical Certification

Minimum of 4 years of professional and/or related experience

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

MedTech Sales

Job Sub Function:

Clinical Sales - Surgeons (Commission)

Job Category:

Professional

All Job Posting Locations:

Santa Rosa, California, United States of America

Job Description:

We are searching for the best talent for Sales Associate to support clients Santa Rosa, CA territory.

About Orthopaedics

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that's reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

DePuy Synthes, part of the Johnson & Johnson Medical Devices Companies, provides one of the most comprehensive orthopedics portfolios in the world.

DePuy Synthes solutions, in specialties including joint reconstruction, trauma, craniomaxillofacial, spinal surgery and sports medicine, are designed to advance patient care while delivering clinical and economic value to health care systems worldwide. For more information, visit www.depuysynthes.com.

DePuy Synthes Trauma offers a comprehensive portfolio of trauma care solutions for the treatment of the most simple to the most complex trauma injuries using traditional and minimally invasive techniques.

The overall responsibilities of the Sales Associate position include providing clinical and customer support in hospitals and procedures, while ensuring customer service, sales logistics, technical expertise, and product knowledge of highest order/level. Sales Associates also support sales objectives, cover cases, and maintain/manage surgeon and account relationships within a geographic territory - and may offer/sell the breadth of portfolio, services, and solutions for assigned accounts.

Key Responsibilities:

• Assist DePuy Synthes sales organization in retaining and supporting further penetration with existing customers, while supporting product conversions with new customers. Assist in the attainment of established sales goals including market share objectives in prescribed territory. Apply knowledge of sales process, product portfolio and customer knowledge to improve sales outcomes.
• Guide and assist surgeons in the operating room through their clinical and product knowledge. Use product knowledge to present, demonstrate, and ensure proper utilization of DePuy Synthes products
• Support customers by attending surgeries, assuring that the proper equipment is available and performing, including ways to optimize trays; Provide Operating Room and Sterile Processing Department consultation
• Troubleshoot and provide other technical assistance; handle customer requests, effectively manage hospital billing, create/close purchase orders
• Share key customer, procedural and marketplace insights with other sales, clinical, marketing and strategic account teams to improve on solutions/service levels. Prepare sales reports and documents as required
• Maintenance, tracking and effective deployment of equipment, and assets throughout assigned area ensuring product availability. Ensure all promotional materials are maintained in a presentable manner. Ensure DePuy Synthes Services and offering meet highest quality standards.
• Focus on customer satisfaction and retention; and improving the customers' insights into DePuy Synthes tangible and non-tangible value proposition and solutions. Differentiate DPS's products versus competition by providing the customer unique insights.

Qualifications

Education & Experience:

• Bachelor's Degree or
• Associate Degree or Medical Certification (CST, PT, etc.) + minimum of 2 years of professional and/or related experience or
• Minimum of 4 years of professional and/or related experi