Sales Associate - Rock Shop (Part Time)

Seminole Hard Rock; Rockford (IL); On-site; USD 26,000 - 32,000; Full time

Job summary

Seminole Hard Rock is seeking a Sales Associate to guide guests through our merchandise experience and deliver outstanding service. You will greet guests, answer questions, and assist with purchases to ensure a smooth checkout process.

Responsibilities include processing transactions with the POS, handling cash, maintaining stock and display standards, and providing product knowledge to drive sales. Flexibility for varied shifts and weekends is expected.

Qualifications

• High School diploma, or GED required.
• Basic mathematical skills.
• Excellent customer service skills.
• Microsoft Word and Microsoft Excel.

Responsibilities

• Greet guests and answer questions politely.
• Answer the phone and assist guests with inquiries.
• Process sales transactions using the point-of-sale system.
• Handle cash and other forms of payment; maintain accurate drawers.
• Maintain a clean, organized store and manage stock levels.
• Demonstrate product knowledge and upsell related items to guests.
• Create memorable experiences and strive for guest satisfaction.

Skills

Customer service

Communication

Cash handling

POS system

Product knowledge

Attention to detail

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

POS system

Cash register

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

POSITION SUMMARY

The Sale Associate is the ultimate guide through the guests' shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

ESSENTIAL FUNCTIONS

• Greeting guests.
• Answering questions - accurately and politely.
• Answering the phone.
• Making proficient sales transactions - using a point-of-sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating impeccable product knowledge.
• Determining guests' needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
• Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
• Maintaining a clean and organized store.
• Maintaining proper product stock levels - through retail pulls & inventories.
• Displaying Retail product - through HRC's visual display standards.
• Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
• Assuring the complete satisfaction of each guest.
• Creating memorable experiences.
• Entertaining guests to create "Raving Fans."

NON-ESSENTIAL JOB FUNCTIONS

Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS

High School diploma, or GED required.

ADDITIONAL REQUIREMENTS

• Must obtain and maintain valid licenses / certifications per Federal, State and Illinois Gaming Board regulations.
• Must successfully pass background check.
• Must be at least eighteen (18) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Prior experience in the Gaming industry strongly preferred.
• Maintaining a well-groomed appearance.
• Following all uniform guidelines.
• Practicing all general safety & sanitation standards.
• Recycling products, where possible.
• Maintaining HRC's 5 core Values and Mission Statement.

KNOWLEDGE OF

• Basic mathematical skills.
• Excellent customer service skills.
• Microsoft Word and Microsoft Excel.

ABILITY TO

• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of team members and guests.
• Remain calm in a hectic, fast-paced atmosphere.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Restock needed materials and retrieve items.
• Use a cash register.
• Distinguish between different denominations of currency and make correct changes.
• Use machines and equipment including but not limited to; include cash register system, credit card machines, and calculator.
• Ability to move throughout the cafe (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Co