Sales Associate - Richmond West End

Hand & Stone Franchise Corp; Richmond (VA); On-site; USD 16,531 - 27,552; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

401(k) matching

Flexible schedule

Paid time off

Training & development

Uniforms provided

Employee discounts

Job summary

FGG Spa, LLC is seeking energetic Sales Associates at Hand & Stone Richmond West End in Richmond, VA. You will be responsible for driving membership sales, delivering outstanding customer service, and educating clients on service options.

Role includes a varied hourly schedule, including weekends and holidays, with base pay plus uncapped commission. Join a growth-focused team that values people and delivers exceptional guest experiences.

Qualifications

• Must have a history of delivering exceptional customer service.
• Strong communication and interpersonal skills.
• Experience in sales or membership-based environments is a plus.

Responsibilities

• Meet membership sales goals.
• Achieve performance-based targets set by spa leadership.
• Maintain knowledge of service offerings and educate clients on benefits.
• Provide excellent customer experiences through calls, appointments, and greetings.
• Promote sales, promotions, and events.
• Uphold spa cleanliness and assist with related duties.

Skills

Customer service

Communication

Sales

Job description

Benefits:

• Supplemental Insurance
• Life Insurance
• Employer Contributions to Medical Insurance
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Richmond West End located at 1515 N. Parham Rd, Richmond, VA 23229 is seeking sales professionals to join our team. Our ideal candidate is a responsible, driven individual with excellent communication skills, positive attitude, and winning personality. Candidates should have a demonstrated history of providing exceptional customer service in prior roles. Our goal is simple: to make each visit the best hour of the month for our guests and valued members. Our Sales Associates play a crucial part in achieving this goal. By forging genuine connections with our clients, co-workers, and communities, Sales Associates ensure that each service is memorable and exceptional.

What Sets Us Apart?

FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. No matter how big we get, the core of our company culture is to PUT PEOPLE FIRST! Enjoy a supportive and nurturing work environment where your growth and well-being are top priorities! Your journey with us goes beyond onboarding - enhance your spa industry career through regular sales coaching and training, and opportunities to grow into a successful spa leader.

Compensation Details

We offer a competitive compensation package designed to reward your contributions and drive your success. This role is more than just answering phones! Boost your paycheck with our stress-free membership model. Enjoy a base hourly rate tailored to reflect your experience and skill PLUS benefit from our uncapped commission structure on membership sales, providing substantial earning potential based on your sales performance. Our top performers typically earn an additional $2 - $4 per hour in commission on top of their base rate.

As a Sales Associate, you will

• Meet membership sales goals
• Successfully achieve all performance-based goals set by spa leadership and the company on a consistent basis. These goals include, but are not limited to: Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
• Maintain a detailed knowledge of our service menu and work to educate clients on the benefits of specific services and enhancements
• Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
• Passionately promote sales, promotions, and events
• Uphold spa cleanliness standards
• Perform various other duties as assigned

The SA role has a varied schedule including weekend, daytime, evening, and holiday hourly schedules, and flexible availability is preferred.

We can’t wait to meet you!