Sales Associate - Reston

Hand & Stone Franchise Corp; Reston, Northern (VA, KY); Hybrid; USD 21,000 - 36,000; Full time

Benefits offered by this job

Supplemental Insurance

Life Insurance

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Hand & Stone Reston is seekingSales Associates to join our team. This role focuses on membership sales and delivering an exceptional guest experience in a fast-paced spa setting. A positive attitude, reliable communication, and a customer-first mindset are essential.

You will meet sales goals, educate clients on our service menu, and support a clean, welcoming environment while taking on additional duties as needed. Competitive compensation with an uncapped commission structure is offered.

Qualifications

• Experience providing exceptional customer service in spa or service industry is preferred.
• Strong communication and interpersonal skills.
• Ability to meet membership sales goals and targets.
• Comfort with promoting services and handling memberships.

Responsibilities

• Meet membership sales goals and performance targets.
• Achieve goals set by spa leadership, including conversion, booking efficiency, and gift card sales.
• Educate clients on service benefits and the menu.
• Provide excellent customer experience by answering phones, scheduling appointments, and guiding membership sales.
• Promote promotions and events to drive sales.
• Maintain spa cleanliness and overall appearance.
• Perform additional duties as assigned.

Skills

Communication skills

Customer service

Positive attitude

Sales skills

Teamwork

Job description

Benefits:

• Supplemental Insurance
• Life Insurance
• Employer Contributions to Medical Insurance
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Reston located at 11160 B South Lakes Dr., Reston, VA 20191 is seeking sales professionals to join our team. Our ideal candidate is a responsible, driven individual with excellent communication skills, positive attitude, and winning personality. Candidates should have a demonstrated history of providing exceptional customer service in prior roles. Our goal is simple: to make each visit the best hour of the month for our guests and valued members. Our Sales Associates play a crucial part in achieving this goal. By forging genuine connections with our clients, co-workers, and communities, Sales Associates ensure that each service is memorable and exceptional.

What Sets Us Apart? FG G Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. No matter how big we get, the core of our company culture is to PUT PEOPLE FIRST! Enjoy a supportive and nurturing work environment where your growth and well-being are top priorities! Your journey with us goes beyond onboarding - enhance your spa industry career through regular sales coaching and training, and opportunities to grow into a successful spa leader.

Compensation Details We offer a competitive compensation package designed to reward your contributions and drive your success. This role is more than just answering phones! Boost your paycheck with our stress-free membership model. Enjoy a base hourly rate tailored to reflect your experience and skill PLUS benefit from our uncapped commission structure on membership sales, providing substantial earning potential based on your sales performance. Our top performers typically earn an additional $2 - $4 per hour in commission on top of their base rate.

As a Sales Associate, you will

• Meet membership sales goals
• Successfully achieve all performance-based goals set by spa leadership and the company on a consistent basis. These goals include, but are not limited to: Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
• Maintain a detailed knowledge of our service menu and work to educate clients on the benefits of specific services and enhancements
• Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
• Passionately promote sales, promotions, and events
• Uphold spa cleanliness standards
• Perform various other duties as assigned

The SA role has a varied schedule including weekend, daytime, evening, and holiday hourly schedules, and flexible availability is preferred.

We can’t wait to meet you!