Sales Associate - PT

Paper Source, Inc.; Palo Alto (CA); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Employee Discount

EAP

Sick Pay

Paid Time Off

Job summary

Paper Source, Inc. is seeking a part-time Sales Associate in Palo Alto to deliver friendly, genuine service and help customers choose gifts and wrapping options. You will contribute to visual displays and participate in campaigns, while leveraging product knowledge to guide purchases and create an engaging shopping experience.

The role emphasizes customer-first interaction, teamwork, and adaptability in a dynamic retail environment, with physical duties on the selling floor.

Qualifications

• Passion to genuinely help people and learn about products.
• Clear and respectful communication with customers.
• Positive, can-do attitude and enjoyment of teamwork.
• Energetic in a fast-changing retail environment.
• Listen well and solve customer problems effectively.
• Ability to engage customers and make thoughtful recommendations.

Responsibilities

• Create a welcoming environment with friendly service to meet customer needs.
• Ask open-ended questions and use product knowledge to make recommendations.
• Maintain a neat, vibrant store presentation and visual standards.
• Support campaigns, promotions, and store services to drive sales.
• Use training tools to stay knowledgeable about products and services.
• Protect assets and adhere to inventory and loss-prevention standards.
• Perform duties on the selling floor requiring standing and light lifting.

Skills

Customer service

Product knowledge

Communication

Teamwork

Adaptability

Problem solving

Tools

Cognition

Paper reSource

InsidePS

Job description

Title: Sales Associate - PT

Category: Retail

EmploymentType: Part-Time

Location: CA - Palo Alto - Palo Alto - 4310

LocationType: retail

JobLocation: Palo Alto, California 94301

JobSummary: To be a great Sales Associate, you provide excellent customer service which is friendly, genuine and professional, and you always put the customers first ahead of everything and anything else. You make the shopping experience engaging and interactive by enthusiastically sharing your knowledge whether face to face or over the phone, helping a customer choose a special gift, unique card or gorgeous wrap. A sales associate creates enticing displays which are neat, tidy and vibrant to the customer. Your passion for customer service and willingness to help ensures your customers look forward to coming into your store. From creating inspiring displays to helping with services, there is always an opportunity to demonstrate initiative and your passion for our products and people.

What You Do

• Create a welcoming environment by engaging with our customers through friendly and genuine service to meet their needs.
• Ask open-ended questions and use your product knowledge to make thoughtful recommendations as you actively sell.
• Ensure a vibrant store by supporting store visual merchandising & replenishment standards, showing a commitment to maintaining a neat, tidy, shoppable and inviting presentation.
• Leverage key campaigns and services, such as new item launches, promotions, membership, ship-to-home, etc.
• Leverage training and communication tools (e.g., Cognition, Paper reSource, InsidePS, etc.) to educate yourself continuously on our products and services, supporting the store with this knowledge to give customers a great experience when they visit and shop.
• Protect company assets by adhering to all inventory and loss prevention standards, properly completing any inventories and initiatives.
• Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing)

Knowledge & Experience

• Demonstrate passion to genuinely help people and a desire to learn about our products.
• Demonstrate ability to communicate and express oneself clearly and respectfully.
• Positive and can-do attitude.
• Enjoy working with people.
• Energized by working in an ever-changing environment.
• Listen to people and enjoy solving problems.
• Can clearly and respectfully communicate and express oneself.

Expected Behaviors

• Treat customers as the first priority at all times.
• Enjoy working with people and engaging with others.
• Demonstrate initiative and problem-solving ability
• Is a team-player with a positive and can-do attitude.
• Accept responsibility and execute all assignments correctly and with care.
• Accept coaching and feedback from others openly.
• Is adaptable and is energized by working in an ever-changing environment.
• Exhibit and demonstrate initiative.
• Support company goals and initiatives and is a team player.
• Show respect and kindness to fellow associates and customers.

• Benefits for those who are scheduled to work less than 20 hours per week include Employee Discount, EAP and Sick Pay.
• For those scheduled to work between 20 and 29.99 benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit and 401(k) with Company Match.
• For those scheduled to work 30 hours or more benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement.
• All benefits provided are in accordance with the terms of the current plan and may be subject to future change.
• Benefit may vary depending on location/state regulations.

WhatYouDo

EeoStatement: As an Affiant Action Employer, Barnes & Noble hires qualified people to work for its Paper Source subsidiary to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions—including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline ,leave of absence, layoff, recall, termination and general treatment during employment—will be conducted without regard to self-identified, perceived or actual age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances, and will comply with all applicable laws.

Notes

An employee in this position can expect a hourly rate starting at $18.75.