Sales Associate - PT

Paper Source, Inc.; Boston (MA); Hybrid; USD 17,000 - 24,000; Full time

Job summary

Paper Source, Inc. in Boston is seeking a Sales Associate who delivers friendly, genuine, professional service and puts customers first. You will engage shoppers, help them select gifts, cards, and wrapping, and create inviting displays that showcase our products.

You’ll use product knowledge to make thoughtful recommendations, answer questions, and support store campaigns and services. The role requires energy for a dynamic retail environment and a passion for helping people.

Qualifications

• Passion for helping people and learning about our products.
• Clear and respectful communication with customers.
• Positive attitude and enjoyment in working with people.
• Energized by change and a fast-paced retail environment.
• Strong listening skills and problem-solving abilities.
• Ability to clearly communicate information to customers.

Responsibilities

• Create a welcoming environment by engaging with customers with friendly, genuine service.
• Ask open-ended questions and use product knowledge to recommend items.
• Maintain vibrant, neat visual merchandising and store replenishment standards.
• Support campaigns, promotions, memberships, ship-to-home services.
• Leverage training tools to stay informed about products and services.
• Protect company assets and follow inventory/loss prevention policies.
• Stand for extended periods and perform physical tasks on the selling floor.

Skills

Customer service

Product knowledge

Communication

Teamwork

Problem solving

Adaptability

Job description

To be a great Sales Associate, you provide excellent customer service which is friendly, genuine and professional, and you always put the customers first ahead of everything and anything else. You make the shopping experience engaging and interactive by enthusiastically sharing your knowledge whether face to face or over the phone, helping a customer choose a special gift, unique card or gorgeous wrap. A sales associate creates enticing displays which are neat, tidy and vibrant to the customer. Your passion for customer service and willingness to help ensures your customers look forward to coming into your store. From creating inspiring displays to helping with services, there is always an opportunity to demonstrate initiative and your passion for our products and people.
Benefits for those who are scheduled to work less than 20 hours per week include Employee Discount, EAP and Sick Pay. For those scheduled to work between 20 and 29.99 benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit and 401(k) with Company Match. For those scheduled to work 30 hours or more benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement. All benefits provided are in accordance with the terms of the current plan and may be subject to future change. Benefit may vary depending on location/state regulations. More information can be received by the recruiter or Human Resources.

What You Do

• Create a welcoming environment by engaging with our customers through friendly and geniuine service to meet their needs.
• Ask open-ended questions and use your product knowledge to make thoughtful recommendations as you actively sell.
• Ensure a vibrant store by supporting store visual merchandising & replenishment standards, showing a commitment to maintaining a neat, tidy, shoppable and inviting presentation.
• Leverage key campaigns and services, such as new item launches, promotions, membership, ship-to-home, etc.
• Leverage training and communication tools (e.g., Cognition, Paper reSource, InsidePS, etc.) to educate yourself continuously on our products and services, supporting the store with this knowledge to give customers a great experience when they visit and shop.
• Protect company assets by adhering to all inventory and loss prevention standards, properly completing any inventories and initiatives.
• Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing)

Knowledge & Experience

• Demonstrate passion to geniuniely help people and a desire to learn about our products.
• Demonstrate ability to communicate and express oneself clearly and respectfully.
• Positive and can-do attitude.
• Enjoy working with people.
• Energized by working in an ever-changing environment.
• Listen to people and enjoy solving problems.
• Can clearly and respectfully communicate and express oneself.

Expected Behaviors

• Treat customers as the first priority at all times.
• Enjoy working with people and engaging with others.
• Demonstrate initiative and problem-solving ability.
• Is a team-player with a positive and can-do attitude.
• Accept responsibility and execute all assignments correctly and with care.
• Accept coaching and feedback from others openly.
• Is adaptable and is energized by working in an ever-changing environment.
• Exhibit and demonstrate initiative.
• Support company goals and initiatives and is a team player.
• Show respect and kindness to fellow associates and customers.

Notes

An employee in this position can expect an hourly rate starting at $15.00