Sales Associate, Personalization (Harry Potter New York Store - Summer Seasonal)

Warner Media, LLC.; New York (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking part-time Seasonal Personalization Sales Associates for their flagship store in New York. This role is pivotal in enhancing customer engagement and ensuring a seamless shopping experience. You will assist customers with personalization purchases while embodying the brand's standards in a magical retail environment. Join a dynamic team that celebrates creativity and storytelling, where your contributions will help bring the enchanting world of Harry Potter to life for fans and super fans alike. If you are passionate about customer service and have a flair for detail, this opportunity is perfect for you.

Benefits

Health Insurance

Employee Wellness Program

Paid Holidays

Paid Time Off (PTO)

Retirement Savings Plan

Qualifications

• 6 months experience in premium retail flagship store.
• Knowledge of Harry Potter series is beneficial.
• Strong attention to detail and numerical skills.

Responsibilities

• Engage customers in a best-in-class retail environment.
• Handle cash and register duties accurately.
• Maintain store appearance and follow brand standards.

Skills

Customer Service Skills

Excellent Communication Skills

Attention to Detail

Team Collaboration

Education

High School Diploma

Tools

Heat Press

Embroidery Machine

Metal Engraving Tools

Laser Engraving Tools

PowerPoint

Excel

Word

Job description

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

Your New Role…

Our inaugural Harry Potter Flagship store is seeking part-time Summer Seasonal Personalization Sales Associates.

Warner Bros. is continuing to expand and evolve the Wizarding World of Harry Potter and Fantastic Beasts with the opening of Flagship Wizarding World stores, in key cities globally. These stores will bring to life the magic of Harry Potter and Fantastic Beasts for all Fans and Super Fans of the franchise. Flagship Retail will deliver incredible product, service and environments in spaces that truly celebrate the Wizarding World.

This part-time position will support the leadership hierarchy of the New York Flagship Wizarding World store by maximizing customer and fan engagement in an awe inspiring, best in class retail environment. One of the main responsibilities for this role will be to actively engage customers through an immense experiential environment while maintaining our brand standards.

Your Role Accountabilities…

Customer Service

• Consistently demonstrates a positive and seamless guest experience.
• Assist customers with personalization purchases, ensuring steps of intake process are accurately completed.
• Responsible for cascading customer feedback to correct channels of communication.
• Accurately completes personalization orders, ensuring a high level of attention to detail.

Store Operations

• Register and cash handling duties include ensuring that all transactions are complete and accurate.
• Equipment operation: Heat Press, Embroidery, Metal Engraving, Embossing, and Laser Engraving
• Follows, teaches, and exhibits all safety and compliance protocols
• Performs all other duties as instructed

Financial Analytics

• Follows the steps of sales in each customer engagement
• Responsible in attaining delegated daily, monthly, or quarterly sales goals.
• Responsible for accurate logging of customer order information to customer order log.

Brand Representation

• Maintain store appearance to ensure that it is neat, orderly, and well stocked to meet the Company’s visual merchandising standards.
• Teaches and lives stores culture with each associate
• Collaborates with the team to follow company values
• Follows and impacts store set priorities and brand standards

Qualifications & Experience…

• Minimum 6 months experience working at a premium retail flagship store
• Experience in personalization, costuming, metal engraving, laser engraving, heat press and dewing machines beneficial but not essential.
• Knowledge of Harry Potter series and background
• Demonstrated customer service skills
• Excellent communication skills (i.e. verbal, non-verbal, visual) with the ability to communicate effectively in public to both small and large groups.
• Ability to work effectively in a team environment
• Strong attention to detail with focus on basic numerical skills
• Highly motivated self-starter with good initiative
• Proficiency with Word, Excel, PowerPoint
• Must have open availability for a flexible work schedule that meets the operating needs of the business, including overnights, evenings, holidays, and weekend shifts

In compliance with local law, we are disclosing the compensation for roles that will be performed in New York City. The rate listed is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Rate: $19 per hour. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.