SALES ASSOCIATE (Part-time w/ Benefits) - Shoes

Navy Exchange; Pensacola (FL); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic sales associate to represent their brand and enhance customer experiences. In this role, you will be the face of the company, engaging with customers and ensuring they receive top-notch service. Your responsibilities will include assisting customers, maintaining store appearance, and utilizing a Point-of-Sales system for transactions. This position offers an exciting opportunity to make a positive impact in a retail environment while developing your skills in sales and customer service. If you have a friendly demeanor and a passion for helping others, this could be the perfect fit for you.

Qualifications

• Strong interpersonal skills and ability to communicate effectively.
• Basic knowledge of products and retail experience preferred.

Responsibilities

• Engage with customers and provide premier customer service.
• Maintain store appearance and assist with inventory processes.

Skills

Customer Service

Communication Skills

Basic Math Skills

Product Knowledge

Interpersonal Skills

Dependability

Education

High School Graduate or Equivalent

Tools

Point-of-Sales System

Job description

Job Summary: As a sales associate, you will be the face of our company. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You must be capable of learning about what we sell and articulating our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact on the organization.

Duties and Responsibilities:

CUSTOMER SERVICE

• Proactively engage and make a connection with customers.
• Ask questions and listen to customers' needs.
• Direct customers to merchandise and inform them about upcoming events, promotions, mobile offers, and STAR card.
• Provide premier customer service.
• Cooperate and build positive, inclusive, and respectful relationships; take accountability for your own actions and outcomes.

ORGANIZATION

• Maintain store appearance.

SALES

• Cross-sell products and know the layout of the store.
• Make suggestions to customers on the latest trends and current promotions based on individual needs.
• Upsell products.
• Learn product features, keep up with the latest trends, and leverage company tools and technology to confidently provide customers with product knowledge and specifications.
• Use a Point-of-Sales system to process cash exchanges, discounts, gift cards, credit cards, debit cards, and cash handling, including counting money and returning accurate amounts to customers.
• Complete various forms of paperwork, reports, and reconciliation.

INVENTORY

• Be the keeper of merchandise; complete all inventory processes and ensure merchandise is properly checked in and accurately ticketed.
• May participate in periodic inventories.

DEPENDABILITY

• Adhere to assigned work schedule.
• Ensure accurate and complete follow-through on work assignments.

Other Duties as Assigned

QUALIFICATIONS

PRODUCT KNOWLEDGE

• Basic knowledge of products and merchandise.

EXPERIENCE

• Retail experience preferred but not required.

COMMUNICATION SKILLS

• Strong interpersonal and communication skills.
• Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to effectively communicate with customers, peers, and management.
• Ability to communicate on the telephone with proper etiquette.

MATHEMATICAL SKILLS

• Basic math functions such as addition, subtraction, multiplication, and division.

REASONING ABILITY

• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
• Ability to work as part of a team and take initiative independent of direct supervision.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours.
• May occasionally involve stooping, kneeling, crouching, and climbing ladders.
• Vision abilities include close vision, color vision, depth perception, and the ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs. in some departments.
• Work typically performed indoors but may be assigned outdoors depending upon location.

OTHER SKILLS

• Enthusiastic, friendly, and energetic with a desire to provide outstanding service.

WORK HOURS

• Available to work a variety of hours, which may include early mornings, evenings, weekends, and holidays.

No experience required. High school graduate or equivalent preferred.