Sales Associate, Part-Time - Soho NYC

Reformation; California; Hybrid; USD 22,000 - 34,000; Part time

Job summary

Reformation is seeking an Associate to drive sales and deliver an exceptional in-store experience. Reporting to the Store Manager, you will engage customers, share brand stories, and uphold store standards with a focus on sustainability.

You will be part of a fast-paced retail team, meeting sales goals while maintaining inventory accuracy and excellent service. Flexible scheduling and weekend availability are required.

Qualifications

• Experience in a sales or retail organization.
• Ability to work in a fast-paced setting.
• Strong interpersonal skills dealing with diverse personalities.
• Driven with self-motivation for your work and career.

Responsibilities

• Consistently meet and exceed sales goals.
• Assist in clientele generation through customer engagement.
• Contribute to an in-store experience that surprises and delights customers.
• Deliver an elevated client experience as a brand ambassador and educate on sustainability.
• Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS.
• Understand the need for inventory accuracy and controls in store.
• Contribute to Loss Prevention in all areas of the business.
• Uphold time and attendance policy.
• Ensure the selling floor reflects brand and concept standards at all times.
• Share knowledge about our product with enthusiasm.
• Communicate product feedback to improve product and merchandising.
• Help ensure the store environment is inspiring and product is accessible.
• Reflect Reformation values in all efforts.
• Maintain a professional, healthy, and productive work environment.

Skills

Sales experience

Interpersonal skills

Fast-paced

Self-motivated

Job description

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Associate will execute all efforts required to achieve individual sales goals.

Reporting to the Store Manager, essential responsibilities include but are not limited to:

What You’ll Do:

• Consistently meet and exceed sales goals.
• Assist in clientele generation through customer engagement.
• Contribute to an in-store experience for customers that both surprises and delights them.
• Deliver and foster a culture of an excellent client experience through a customer first mindset to build long term loyal client relationships.
• Deliver an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
• Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS.
• Understand the need for consistent inventory accuracy and controls in store.
• Contribute to Loss Prevention in all areas of the business.
• Uphold time and attendance policy.
• Ensure the selling floor reflects the brand and concept standards at all times.
• Share your deep knowledge about our product with genuine enthusiasm.
• Communicate product feedback based on customer feedback so we can continuously make our product and merchandising better.
• Help ensure that the store environment is inspiring and our product is easily accessible.
• Understand the core values and culture of Reformation and reflect these in all efforts.
• Maintain and uphold a professional, healthy, and productive work environment.

What you’ll bring:

• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced setting.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Driven approach to take on new challenges with the self-motivation for your work and career

Compensation:

The wage for this position is$16 - $25 per hour.

• Available to work a minimum of 20 hours per week
• Available to work a minimum of 3 days per week, weekends included
• Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)

Reformation is proud to be an Equal Opportunity Employer. We're committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Reformation’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.