Sales Associate (Part-Time) - Monroe, NC ( Monroe Crossings )

JD Sports NA; Monroe (NC); On-site; USD 14,000 - 15,000; Full time

Job summary

JD Sports NA is looking for a Sales Associate in Monroe, NC to provide quality customer service and drive product sales. You will be knowledgeable across departments, promote promotions, and create a memorable shopping experience that builds loyal customers.

The role emphasizes outstanding customer service, adherence to policies, and active involvement in daily store operations to support store goals.

Qualifications

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Produce and give extraordinary customer service as per the customer service manual.
• Promote and sell services and merchandise.
• Consistently set goals to grow and improve selling skills and track sales.
• Uphold company policies and standards in manuals and memos.
• Assist in daily store operations, including shipments and maintenance.
• Present merchandise to promote sales per product knowledge manual.
• Meet or exceed sales targets and goals.
• Communicate needs, pricing concerns, and issues to store management.
• Attend staff meetings and tech clinics.
• Protect assets and report potential fraud risk.

Skills

Customer service

Interpersonal skills

Communication skills

Fast-paced environment

Self-starter

Team player

Job description

HB: 00165 Monroe, North Carolina (Monroe Crossings)

Hourly: $10.15 - $10.15

Job Title: Sales Associate

Department: Operations

FLSA Status: Non-Exempt

Reports To: Store Manager

SUMMARY

The Sales Associate is responsible for a providing quality customer service and driving product sales. The Sales Associate is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. They must fully promote each sale and/or promotion. Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving outstanding customer service and promoting the merchandise in stores.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by the organization.
• Consistently set goals to grow and improve selling skills and track overall sales.
• Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Asist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance.
• Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
• Consistently achieve and/or exceed sales targets and goals.
• Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
• Attend all staff meetings and tech clinics for the store.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

SUPERVISORY RESPONSIBILITIES

There are no supervisory responsibilities for this role.

QUALIFICATIONS

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills
• Ability to work in a fast-paced environment.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.