Sales Associate - NYC

Theory; New York (NY); On-site; USD 57,308,000 - 65,904,000; Full time

Job summary

Theory is seeking a Sales Associate in New York to deliver a superior shopping experience and meet store sales goals. You will build lasting client relationships through effective clienteling and product knowledge while supporting store initiatives on the sales floor.

The role requires 1–2 years in a client-centric sales environment, strong communication skills, and basic POS system experience. Join a fast-paced team at Theory's flagship NYC store.

Qualifications

• 1-2 years in a client-centric, sales environment.
• Strong communication and interpersonal skills.
• Comfort with operating a point-of-sale (POS) system.

Responsibilities

• Meet personal and store sales and KPI goals.
• Demonstrate excellent product knowledge to support brand goals.
• Develop sales techniques relevant to the market.
• Establish and maintain client-base.
• Leverage tools and strategies to meet sales goals.
• Ensure effective communication between managers and teammates.
• Keep the team motivated and engaged.
• Contribute new ideas to support business goals.
• Resolve client needs quickly, ensuring satisfaction.
• Participate in training and development meetings.

Skills

Sales

Customer service

Interpersonal communication

Teamwork

Tools

POS system

Job description

At Theory, we create clothes that matter, that empower and improve the way we live through

exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that

stretch fabrics in tailored clothing could change how we dress and live. Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and

woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York’s Meatpacking District, the integrity of our process is just as important as our final product.

In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York

brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes.

The Responsibilities

A Sales Associate works to achieve store sales goals and develop lasting client relationships. Through effective clienteling, the Sales Associate works to create a superior store experience for our clients that results in sales growth. A Sales Associate is also responsible for complying with policy, procedure, and company initiatives.

Business Leader

• Meet personal and store sales and KPI goals
• Demonstrate excellent knowledge of the product to support the brand goals
• Develop sales techniques that are relevant to the market
• Establish and maintains client-base
• Leverage company tools, incentives & strategies to support meeting sales goals
• Ensure effective communication between managers & other team members
• Support keeping other team members motivated and engaged
• Contribute new & innovative ideas to support meeting business goals
• Resolves client needs quickly and effectively, ensuring customer satisfaction
• Participates in all training and development meetings.

Operations Leader

• Ensure all functions of the store are maintained to support a superior shopping-experiences
• Uphold store standards and policy and procedures daily
• Assist in the maintenance in all areas of stock, shipping, and receiving protocols.
• Identify product concerns and communicate inventory needs to support the business goals
• Comply with all point of sale register policies and procedures

Customer Focus

• Ensure the highest level of customer service to each and all individuals in the store
• Build meaningful relationships with clients through strong-interpersonal skills
• Collaborate with all team members to support a superior shopping experienceBe present on and off the floor as a Theory Brand Ambassador

The Essentials

• 1-2 years’ prior work experience in a client-centric, sales environment
• Dynamic interpersonal and communication skills, both verbal and written
• Computer skills to operate point of sale system, experiences with teamwork is a plus

Salary: $20- $23/ hour *

*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.

As an Equal Opportunity Employer, Theory LLC does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

Ensure your Theory job offer is legitimate and don’t fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply through our direct job posting.