Sales Associate, Newbury (Part-Time)

Away; Boston (MA); On-site; USD 26,174 - 28,929; Part time

Job summary

Away is hiring a Part-Time Sales Associate for our Boston, Newbury team. You will engage customers with personalized service, educate on products, and drive sales while upholding brand standards.

The role requires at least 16 hours per week with weekend availability; you’ll contribute to a warm, high-energy shopping experience that reflects Away’s travel-first culture. Join us to help customers travel better every day.

Qualifications

• Experience in retail or customer service roles.
• Ability to communicate clearly and build rapport with customers.
• Strong teamwork and reliable collaboration with colleagues.
• Excellent communication and active listening skills.

Responsibilities

• Deliver best-in-class customer service to every guest.
• Create personalized experiences to educate on products and travel essentials.
• Meet or exceed individual KPI expectations and sales goals.
• Acquire and maintain product knowledge to guide customers through the shopping journey.
• Maintain store standards and visual presentation.
• Assist with in-store programs and events as needed.
• Support store operations and processes for smooth daily functions.

Skills

Retail experience

Customer service

Teamwork

Communication

Job description

About Away

We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone.

Join The Crew

We are hiring a Part-Time Sales Associate to join our Boston, Newbury team.

Our Retail team creates a transformative experience for each and every customer that visits any of our seventeen stores. We build connections with our customers through product education, world-class-service standards, and operational excellence. We pride ourselves in owning the offline touch point for our brand, and use it as an opportunity to foster a stronger Away community.

This is an exciting opportunity to join a widely celebrated brand that is looking to continue to innovate and iterate. We’re looking for candidates that are excited to provide best-in-class support to all of our customers from their arrival, and until their departure.

Part-time employeesmust be available to work at least 16 hours per week, including availability on at least one weekend day (Saturday or Sunday) per week. All employees are expected to adhere to Away’s Blackout Period expectations. Should you need a scheduling accommodation, please let your interviewer know.

What you’ll do as a Sales Associate

• You’ll embody our brand standards and core values by consistently delivering best-in-class, exceptional customer service to every person, every time
• You’ll create a personalized and memorable experience for each and every customer, expanding on love of travel to further drive community and connection
• You’ll consistently meet individual KPI expectations and sales goals
• You’ll pursue and maintain the highest level of product knowledge and expertise, guiding our customers through an Away focused shopping, product and sales journey
• You’ll maintain the integrity of the store and uphold our visual standards
• You’ll facilitate in-store programs and events, as needed
• You’ll assist with any necessary processes and procedures to ensure optimal store operations

Who you are

• You’re an excellent communicator, collaborator, and teammate with a passion for and past experience in retail, customer service, and/or hospitality
• You’re reliable, effective, and contribute to the overall business success
• You’re resourceful, solution oriented, and committed to achieving your goals
• Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift
• Ability to stand/be on feet for extended periods of time throughout the duration of a work shift
• Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift

Excited to join the team, but not sure you meet all of the qualifications? Please apply, we’d still love to hear from you.

Who We Are

• We’re travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings.
• We’re driven. The work we do matters and collectively drives impact. No matter the job title, everyone at Away is a meaningful contributor in unlocking our ever growing potential.
• We’re supportive. We value the entirety of your life's journey, not just the milestones. You'll find an environment that celebrates balance, understanding that your personal passions and commitments outside of work, are threads of the same fabric that makes you unique.

What We Offer

• Pay Range: $19.00 hourly

EEOC Statement

Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability.

Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at [e-mail].