Sales Associate - Merrimack Premium Outlets

The Children's Place; Merrimack (NH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Sales Associate to join their dynamic team in Merrimack. In this role, you will be pivotal in delivering outstanding customer service and supporting the Store Leadership Team in achieving key business goals. You will engage with customers, provide product knowledge, and maintain high standards of merchandise presentation. This position offers a unique opportunity to thrive in a collaborative environment, where your contributions will directly impact customer satisfaction and store success. If you are passionate about retail and enjoy working in a fast-paced environment, this role is perfect for you!

Qualifications

• High School diploma or equivalent required; retail experience preferred.
• Must be at least 18 years old and adaptable to changing priorities.

Responsibilities

• Support Store Leadership Team to achieve company goals and initiatives.
• Model and maintain excellent customer service and effective communication.

Skills

Excellent customer engagement

Time management

Organizational skills

Adaptability

Teamwork

Flexibility

Education

High School diploma or equivalent

Previous retail experience

Job description

Location: Merrimack, New Hampshire

Job Summary:

The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives. The Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. The Sales Associate will maintain company standards of all merchandise presentation, replenishment, and sizing while maintaining a new and clean store and backroom.

Responsibilities:

Key Accountabilities:

1. Be aware of customer activity and respond with a sense of urgency, prioritizing assisting customers over other tasks
2. Greet and acknowledge customers while providing the appropriate level of service
3. Effectively communicate value and quality of our merchandise while sharing our current promotions and offer solutions for “out of stock” items when necessary
4. Exercise sound judgment in effectively addressing customer concerns
5. Demonstrate the appropriate level of selling skills to positively impact conversion
6. Provide fast, friendly, and accurate service at the cashwrap while educating customers on the benefit of the PLACE Card
7. Maintain appropriate stock levels and ensure that all sizes and styles are represented
8. Follow company standards of merchandise presentation, signage, and display
9. Support and maintain a neat, clean, and organized stockroom while adhering to a customer ready environment, and adhering to safety requirements
10. Perform daily housekeeping duties to company standard
11. Guarantee company assets by ensuring adherence to all Loss Prevention procedures
12. Inform Store Leadership Team of maintenance and facility needs promptly to ensure that customers and associates are provided a clean and safe environment
13. Contribute focused, well-managed efforts towards achievement of store goals
14. Exhibit flexibility by processing stock when necessary

Education and Experience:

1. High School diploma or equivalent
2. Previous retail experience preferred
3. Must be at least 18 years of age

Skills and Behaviors:

1. Excellent customer engagement
2. Demonstrated time management and organizational skills
3. Ability to work in team environment
4. Must be adaptable and flexible to changing priorities
5. Ability to work a flexible schedule to meet business needs, including weekends, overnights, evenings, and call-in shifts
6. Ability to maneuver on sales floor and stockroom; climb ladder, lift and carry up to 50 lbs