Sales Associate/Member Concierge

Hammer & Nails Grooming Shop for Guys; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An innovative grooming shop is seeking a Sales Associate/Member Concierge to create memorable experiences for guests. This role is pivotal in ensuring that each visit is exceptional, combining sales skills with a passion for customer service. You'll manage day-to-day operations, assist with appointments, and maintain a welcoming atmosphere. If you're enthusiastic about hospitality and grooming, this position offers a unique opportunity to be part of a team that values quality and detail. Join us and help redefine men's grooming with a luxurious touch!

Benefits

Complimentary Beverages

Personal TVs

Noise-Canceling Headphones

Luxurious Seating

Qualifications

• Experience in salon or gym front desk operations.
• Strong sales and membership sales experience preferred.

Responsibilities

• Manage daily salon operations and ensure customer satisfaction.
• Work flexible hours, including weekends and evenings.

Skills

Sales Experience

Customer Service

Appointment Scheduling

Inventory Management

Basic Computer Skills

Tools

Salon Management Software

Point of Sale Systems

Job description

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About The Job

Hammer & Nails Santa Monica is looking for the perfect candidate to fill our position as a sales associate / Member Concierge for when we open at the all-new West Edge plaza in late May! Be the first and last impression for every guest and make each experience matter. Come join our team and be the best part of someone's day. This position is very sales-oriented and is compensated on an hourly and commission structure based on sales!

Our Concept

At Hammer and Nails, we provide more than just a haircut or manicure; we provide an experience that men can't get anywhere else. Our concept welcomes men into the art of grooming by offering the exceptional technical services of an old school barbershop and nail salon, with the feel of an exclusive lounge where any man can put his feet up in our over-sized leather chairs, sip his favorite aged scotch, and relax while being treated like a king. We believe in affordable luxury experiences that aren't pretentious, but accessible to everyone.

Our Approach

Here, we don't rush our services to turn guests around, we take our time. We know quality is in the details. Our artists craft a unique experience by educating their guests on grooming routines, products, and services that fit their lifestyles. Trained sales and marketing professionals manage your guests to ensure you stay busy behind the chair, focusing on the thing you love most. We are seeking passionate artists who are obsessed with their craft, want to grow professionally, and love the art of hospitality. If this sounds like you, let's do this- we can't wait to meet you!

Qualifications

• Salon and/or Gym front desk experience.
• Sales experience is a HUGE PLUS.
• Membership sales experience a BIGGER PLUS!
• Scheduling appointments.
• Accurately book, change, and cancel client appointments.
• Utilize computers with skill and proficiency.
• Maintain a clean; safe, fully stocked, and well-organized work area.
• Manage inventory accurately.
• Properly open and close each day according to Salon Procedures.

Responsibilities

• Manage day-to-day operations to run a salon.
• Work a flexible schedule, including weekends and evenings.
• Work efficiently in a fast-paced environment.
• Address customer/employee complaints and concerns.
• Basic computer skills.

About Hammer & Nails

Hammer & Nails is the premier destination for men's grooming services. We offer a unique experience with amenities like personal TVs, noise-canceling headphones, complimentary beverages, and luxurious seating designed for comfort. Our services include manicures, pedicures, haircuts, shaves, facials, and waxing, all aimed at making you feel like a modern-day king.